Job Information
Robert Half Help Desk/Desktop Support Analyst in Waltham, Massachusetts
Description We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations.
Responsibilities:
• Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools.
• Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices.
• Perform user lifecycle management tasks, including onboarding, access updates, and offboarding.
• Configure, provision, and support laptops, mobile devices, and peripherals.
• Maintain accurate records of IT assets and devices.
• Administer and support core IT platforms such as Microsoft 365 and endpoint management systems.
• Investigate recurring issues, identify root causes, and propose solutions for operational improvements.
• Collaborate with Infrastructure and Security teams to implement fixes and preventive measures.
• Develop and update knowledge base articles and runbooks to standardize processes.
• Assist with testing and deployment of system updates and enhancements. Requirements • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3 to 6 years of experience in IT support roles.
• Proficiency in Windows and macOS operating systems.
• In-depth knowledge of the Microsoft 365 ecosystem and identity/access management concepts.
• Hands-on experience with endpoint management and mobile device support.
• Familiarity with ticketing systems and ITIL-aligned processes.
• Strong analytical and troubleshooting skills.
• Ability to communicate effectively with both technical and non-technical stakeholders. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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