OneMain Financial Jobs

Job Description:

Are you ready to shape the customer experience for some of the world’s most loved brands?

We are looking for a visionary Head of Collaboration & Customer Service UK & Ireland (CCS) to lead excellence across the Order-to-Invoice process and Customer Collaboration function.

This is a unique opportunity to take on a senior leadership role within Supply Chain, partnering closely with commercial teams to deliver seamless service across Snacking, Food & Nutrition, and Pet Nutrition portfolios.

What will be your key responsibilities?

As the strategic interface between the business and its customers, you will:

• Lead Customer Collaboration & Service Excellence

• Own the end-to-end Order-to-Invoice (O2I) process

• Ensure flawless order execution and clear, proactive customer communication

• Act as the escalation point for complex service challenges

• Drive Transformation & Innovation

• Champion automation and touchless order processing

• Identify and implement continuous improvement initiatives

• Leverage data and insights to enhance service delivery

• Build Strategic Partnerships

• Develop collaborative improvement plans with key customers

• Strengthen relationships across Sales, Logistics, Finance, and external partners

• Represent Customer Care within the UK, Ireland & Nordics Supply Chain Leadership Team

• Lead & Develop High-Performing Teams

• Manage and coach a team of managers and specialists

• Foster a culture of accountability, growth, and excellence

• Provide technical and functional guidance across the organization

• Deliver Performance Results

• Own and improve key supply chain and customer service KPIs

• Balance operational priorities with strategic goals

• Ensure alignment with broader business plans and policies

What are we looking for?

• Proven leadership experience managing managers and cross-functional teams

• Strong background in Customer Service / Customer Care within Supply Chain

• Experience with Order-to-Cash / Order-to-Invoice processes

• Demonstrated success in driving process improvement and automation

• Excellent stakeholder management and communication skills

• Strategic thinker with strong operational execution capabilities

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

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Qualifications

• Ensures Accountability

• Customer Focus

• Communicates Effectively

• Business Insight

• Plans and Aligns

• Collaborates

• Organizational Savvy

• Optimizes Work Processes