Job Information
WALLA WALLA COMMUNITY COLLEGE IT Customer Support/Entry in WALLA WALLA, Washington
Walla Walla Community College (WWCC) is seeking applicants for *IT Customer Support/Entry *at the Walla Walla campus.
At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by 4/17/2026 @ 11:59pm PST.See Required Application Materials section for more information
General Responsibilities:
This position reports to the Assistant Director, Technology Services and is responsible to:
- Serve as the main point of contact between students, faculty, or staff and the Technology Services department.
- Answer customers' questions via walk up counter, email, telephone. Ticketing system, or chat.
- Help customers set up their computer systems and mobile devices.
- Troubleshoot and resolve software and hardware problems related to desktop PCs (Windows and MAC) and mobile telephone/computing devices.
- Working with Technology Services staff, consult with faculty on instructional needs related to instructional hardware and software.
- Work with senior technicians to create and deploy desktop images and software updates.
Support remote instruction and collaboration software and hardware.
Essential Functions:
* *
Respond to support calls and support tickets for students/faculty/staff desktop/mobile computer issues across campus. Troubleshoot software and hardware problems on networked