OneMain Financial Jobs

[Customer Support Account Manager - Build Lasting Relationships and Drive Customer Success!]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}

[Are you a relationship-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a tangible impact? Join Western States, an industry leader in innovation, and #PlaceYourStampHere as our next Customer Support Account Manager in Walbridge, OH just minutes from Toledo.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}

[ABOUT WESTERN STATES]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}

[*Since 1908 *Western States has been a cornerstone in our industry, fostering a culture of longevity and employee satisfaction. We're not just a company; we're a community. With 48% of our team members celebrating 10+ years of service, you'll find a supportive and experienced environment where you can truly build a lasting career. Discover the vibrant atmosphere and team spirit at Western States by visiting our Facebook page.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}

[YOUR IMPACT]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}

[As a Customer Support Account Manager, you will be the trusted advisor and primary point of contact for our key accounts. Your expertise in building strong client relationships and delivering exceptional support will drive customer satisfaction and loyalty.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}

[KEY RESPONSIBILITIES]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}

• [Strategic Relationship Management: Cultivate and maintain strong, long-lasting relationships with assigned customer accounts through proactive communication and engagement.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}
• [Customer Advocacy: Serve as the primary point of contact for all customer inquiries, requests, and escalations, ensuring timely and effective resolution.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}
• [Order Entry, Building Quotes.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}
• [Needs Assessment and Solutions: Proactively understand client needs and objectives, collaborating with internal teams to deliver tailored solutions and exceed expectations.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}
• [Issue Resolution and Escalation Management: Effectively handle escalations and resolve customer complaints or issues with professionalism and efficiency.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}
• [Opportunity Identification: Identify opportunities to upsell additional products or services, contributing to revenue growth and customer value.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}
• [Reporting and Analysis: Generate insightful reports on customer interactions and account performance, providing valuable insights for continuous improvement.]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}

[WHY CHOOSE WESTERN STATES]{segoe="" ui";="" color:="" rgba(0,="" 0,="" 1);="" font-size:="" 12pt"=""}