Job Information
Eastern Bank Operations Specialist in Wakefield, Massachusetts
Hiring Range: $19.50 - $31.34
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
While working under limited supervision, Operations Specialist I orders/interprets title, appraisal, & flood reports, reviews hazard/flood insurance documentation to ensure adequate coverage, answers questions from Retail branches, Private Banking, and CSC colleagues. In addition, Operations Specialist I will use online resources such as Registry of Deeds and Tax Assessor websites to determine ownership, legal address, etc., to ensure accurate documentation in support of originating HELOC applications. Handles other duties as requested.
- MAJOR RESPONSIBILITIES :
Daily management of own pipeline which includes but is not limited to:
Accurately create documentation in compliance with regulations.
Coordinate and track legal documents.
Order and monitor settlement services, including but not limited to property valuation, flood determination and ownership information.
Perform research via Registry of Deeds websites and city/town tax databases.
Review completed settlement service reports and report all errors/discrepancies to applicable vendor for correction.
Print valuation reports to be mailed to borrowers.
Review flood certification, and mail required documentation to borrowers if property is within a flood zone.
Prepare flood documentation packages for approval by Compliance.
Ensure proper documentation is received/reviewed prior to closing (may include insurance binders), review scheduling calendar to confirm closings.
Communicate with Retail/Private Banking on clear to close, closing dates, instructions, obtain payoff quotes.
Update loan origination system data and other system with accuracy and compliance.
Maintain accurate and up to date notes in loan origination system for management reporting.
Maintain meticulous files, accuracy, and organization of loans to ensure expedition of closing process.
Management of shared mailboxes (rotates weekly)
Ensures timely completion of assigned compliance tests.
Provide guidance to internal and branch staff for all direct products; Cash Reserve, Auto, Term Secured, Collateral Installment, Heat Loan, Flex Fixed Loan, Personal Loan, Personal Line of Credit, Starter Loan, Flex Line of Credit.
Re (https://gka.fa.us1.oraclecloud.com/fscmUI/redwood/recruiting-hiring/hiring/landing#) REQUIREMENTS:
Works under general supervision of department supervisor and manager, and know when to seek assistance when needed
Strong communication and negotiating skills are necessary to work in this fast-paced environment
Must be knowledgeable about Federal and State Consumer Lending regulations.
Familiar with all Consumer Lending products
Familiar with requirements of various appraisal and ownership scenarios.
Work on-site when necessary – once per week currently or as otherwise requested.
Education and Experience :
Minimum 1 year banking experience preferred; solid working knowledge of the Home Equity Line of Credit product is preferred.
Experience processing Consumer Lending products or mortgages preferred. Skills/Knowledge:
Strong organizational, multitasking, and interpersonal skills required
Strong attention to detail
Strong computer skills (Word – Excel)
Experienced in a fast-paced high-volume environment
Strong written and oral communication skills.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.