Job Information
TEKsystems Online Banking Specialist (Customer Service Center) in Wakefield, Massachusetts
Online Banking Specialist
Location: Wakefield, MA (100% Remote After Completion)
Pay Rate : $24-25/HR
Work Environment & Schedule
Training: 2 months onsite in Wakefield, MA (Monday–Friday, 8 AM–5 PM)
Hybrid after training: 2-3 Days Per Month. Consistent shift between 8 AM and 8 PM
Saturdays Required (9 AM - 3 PM)
About the Role
Our esteemed client, a trusted and community-driven financial institution throughout New England, is seeking a dedicated and customer-centric Online Banking Specialist to join their dynamic team. This role is ideal for a service-oriented professional with a passion for helping others and a proven track record in high-volume call center environments—especially within financial services. As an Online Banking Specialist, you’ll be the voice of the bank’s digital experience, providing empathetic, efficient, and expert support to online banking customers. You’ll handle a high volume of inquiries with precision and care, ensuring each interaction reflects the bank’s commitment to excellence and community values.
Key Responsibilities
Deliver exceptional service via phone and email to online banking users with professionalism and warmth
Resolve 50+ inbound inquiries daily, navigating multiple systems with composure and accuracy
Respond to internal and external email inquiries with clear, timely, and well-written communication
Process new online account setups and maintain existing accounts
Act as a liaison between customers and third-party service providers
Support other areas of the call center as needed
What We’re Looking For
Minimum 1+ year experience in a high-volume call center (financial services preferred)
Proven ability to problem-solve efficiently while maintaining a high standard of service
Strong interpersonal and communication skills—able to build rapport quickly and effectively
Demonstrated ability to learn and retain complex product and system knowledge
Comfortable with proprietary systems and Excel-like interfaces; strong computer literacy required
Spanish bilingual skills are a plus, but not required
Additional Qualifications
High school diploma or GED required
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to work independently and exercise sound judgment
Reliable attendance and a sense of urgency in a deadline-driven environment
Naturally empathetic and customer-focused mindset
Job Type & Location
This is a Contract to Hire position based out of Wakefield, MA.
Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Wakefield,MA.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.