Job Information
IHG Restaurant Manager (Chinese Restaurant) - InterContinental Halong Bay Resort in Vietnam
Manage the daily operations of one or more full-service food and beverage outlets, including the coordination of special events. Ensure all service standards, operating procedures, brand guidelines, and local health, safety, and compliance regulations are strictly adhered to.
Restaurant Operations
Effectively manage restaurant operations in line with departmental standards and procedures
Ensure compliance with opening, closing, and bill payment procedures
Conduct effective shift briefings to communicate VIPs, special occasions, daily specials, and up-selling focus
Personally greet and farewell a minimum of 80% of guests
Motivate and lead staff to deliver consistently high levels of service across all shifts
Bar & Beverage Operations
Ensure effective beverage service with a focus on up-selling and responsible alcohol service
Advise guests on wines, including styles, recommendations, and wine service
Promote cocktails and ensure quality in preparation and presentation
Ensure coffee and tea are served hot and in accordance with brand standards
Cellar & Stock Control
Oversee cellar operations, including refrigeration systems, beer reticulation, and post-mix systems
Maintain accurate stock control and requisition bar items as required
Ensure adherence to spillage reporting procedures
Training & Development
- Train bar attendants, wait staff, and support staff in beverage knowledge and service standards
Entertainment & Promotions
Assist the Food & Beverage Director in sourcing, reviewing, and promoting musicians
Design and implement promotional materials to increase revenue, covers, and profitability
Develop and manage a Promotions Calendar for food and beverage outlets
Manage special event concepts and execution
Service Preparation & Presentation
Ensure staff grooming meets ICHG personal presentation standards
Confirm all equipment, glassware, lighting, music, and outlet setup are service-ready
Prepare requirements for special occasions to enhance guest experience
Service Delivery
Ensure staff understand their roles in greeting, seating, order-taking, and payment handling
Promote daily food and beverage specials through effective up-selling
Maintain cleanliness of bar, work areas, ashtrays, and service stations
Encourage guest interaction and product knowledge sharing
Guest Care & Compliance
Ensure guests are advised on alcoholic beverages, alcohol strengths, and responsible consumption
Monitor guest intoxication levels and take appropriate action in line with liquor laws
Enforce hotel smoking policies and local liquor regulations
Handle guest complaints professionally and effectively
Business Development & Financial Control
Share guest feedback and market insights with the Chef and Food & Beverage Director
Manage and utilize the customer database effectively
Upsell property facilities and pursue cost-saving and recycling initiatives
Control wage costs, beverage costs, forecasting, and stock management
Analyze performance statistics and adapt operations to reflect customer preferences
Leadership & Accountability
Work flexible shifts (days, nights, weekends) to maintain full operational awareness
Liaise with the Sales Manager during tender processes to secure new F&B accounts
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.