OneMain Financial Jobs

KEY RESPONSIBILITIES

Providing front line customer support

• Provide high level customer service and support to different tiers of customers.

• Drives customer technical support and trouble-shooting issues through to conclusion by working

with the appropriate people/teams within Aeroqual and keeping the customer informed

throughout.

• Answers customer support tickets and ensures agreed service levels are met.

• Hands off service RMA jobs to the Service Technician function.

• Ensures service, warranty, and repair information is captured and searchable in our ticketing and

quality management system.

• Submits warranty claims for approval.

• Stays alert to issues that may be recurring and elevates them through the agreed procedures.

• Explains the background to customer issues to the engineering team, and helps to pull together

data when required.

• Recommends appropriate fixes from a customer viewpoint and the best way that these should be

rolled out to affected users.

• Some field work (including installation, maintenance, or training/trade shows) may be required.

Improve customer support systems and procedures

• Identifies, develops, and proposes initiatives which will increase efficiency and effectiveness in

post-sales support of customer accounts across the business.

• Looks for ways to improve our understanding of customer support needs and communicates this to

stakeholders in the business.

• Follows the Support procedure in the company quality management system, and suggests ways in

which it can be improved.

• Learns the IT systems that underpin Support and suggests ways in which they can be improved.

• Look for opportunities to drive revenue from existing customers during the support process.

Be a great team member

• Takes the lead on complex customer support issues, working with all stakeholders (both internal

and external) to get a win-win result.

• Keeping communication levels high within the team and between this team and other teams.

• Be the go-to person for other teams to come to if they need input or to work through an issue with

the tech support.

• Proactively identify opportunities and risks that the support team can leverage or mitigate and

propose initiatives to address.

• Fulfilling reporting responsibilities.

Quality Improvement, Health, Safety and Wellbeing

• Effectively engage in utilising the Quality Management System by aligning performance to policy,

procedures, and guidelines

• Actively identify continuous improvement areas within the QMS and other key working spaces,

• Actively take steps to minimise safety risks by identifying and reporting potential work hazards,

• All health and safety concerns are managed within appropriate timeframe and delegation,

• Health, Safety and Wellbeing is proactively promoted across departments.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range

The salary range for this position (in local currency) is 61,500.00 - 102,700.00

The salary range for this position (in local currency) is 61,500.00 - 102,700.00

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.