Job Information
ICONMA, LLC Team Lead – Complaints Management Process in United States
Our Client, a HVAC and Refrigeration Organization company, is looking for a Team Lead – Complaints Management Process for their Remote location. Responsibilities:
Review of customer feedback.
Classifying & analyzing customer feedback.
Establishing trends and communicating the analysis with Vendor’s onshore counterparts
Strong verbal & written communication skills,
Strong Banking knowledge.
Good MS Excel & presentation skills.
Knowledge of various Regulations including CFPB and OCC,
Collaborate with team members to achieve performance targets.
Identify and escalate priority issues to the appropriate channels.
Offer solutions and alternatives to customers in a timely manner.
Ensure customer satisfaction by providing high-quality service.
Participate in training sessions to enhance product knowledge.
Adapt to new processes and technologies as required.
Maintain a positive and professional demeanor at all times.
Contribute to team meetings and share best practices.
Requirements:
Strong verbal & written communication skills,
Good MS Excel & presentation skills.
Strong Banking knowledge including knowledge of various Regulations including CFPB and OCC
Years of Experience: 3.00 Years of Experience
Skills:
Category Name Required Importance
BFS Banking Operations No 1
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.