Job Information
PDS Defense System Integration Analyst in United States
IT/Technical
System Integration Analyst , Posted: 3/12/2026
Job Description
Job ID#:
216072
Job Category:
IT/Technical
Position Type:
Associate - W2
Duration:
52
Shift:
1
PDS Defense, Inc. is seeking a Remote System Integration Analyst. Job ID#216072
Pay Rate: $80.71 - $85.71/hr
Job Description:
The ServiceNow Platform Ops Analyst role is responsible for provisioning and maintaining the core ServiceNow platform as well as participating in an on-call rotation. This includes troubleshooting and securing ServiceNow instances, writing and updating knowledge base articles, working with stakeholders to improve existing processes and solutions.
The analyst will work with team members to maintain multiple ServiceNow applications in a large ecosystem. As a ServiceNow analyst and administrator, resource should be familiar with various ServiceNow versions, capabilities/entitlements, patching/upgrading to newer versions with minimal impact, and maintaining a high-volume environment. Additionally, we are looking for someone with a s/w development background, as this will support the ability to further automate existing processes, as well as perform development/scripting on the platform.
Responsibilities include, but not limited to:
• ensure stability and security of the platform while staying compliant with our FedRamp obligations
• keeping the platform current, performing family upgrades and patching
• executing our data sanitization process on the platform when Users inadvertently enter either Classified or a level of PI data that should not reside on the Platform
• completion of assigned Agile-hive stories in JIRA
• self management of assigned Agile-Hive stories on the Platform Ops JIRA board
More Specifically/Details of expectations for Platform Operations Role:
1. Platform Provisioning & Instance Management
• Create and configure ServiceNow instances (development, test, UAT, production) per project requirements.
• Manage instance lifecycle: cloning, data imports/exports, and decommissioning.
• Apply and verify platform licenses, ensuring compliance with licensing agreements.
• Upgrade, Migrate and Manage MID Server Hosts and MID Servers.
2. Performance Monitoring & Optimization
• Implement and supervise performance dashboards (e.g. CPU, memory, response time, transaction logs).
• Conduct regular health checks and tune database indexes, cache settings, and scheduled jobs.
• Identify and remediate bottlenecks, degraded services, or capacity constraints.
• Leverage ServiceNow provided tools for Platform Management
• Identify, design, develop-configure and implement automations
• Provide recommendations for platform roadmap
3. Security & Compliance
• Administer role based access control (RBAC), groups, and user permissions.
• Conduct security audits, vulnerability scans, and patch management.
• Ensure compliance with corporate security policies, ITIL, GDPR, CMMC, and other regulatory frameworks.
4. Incident, Problem & Change Management
• Serve as Tier 2/3 support for platform related incidents; troubleshoot and restore service within SLA.
• Lead root cause analysis for recurring platform issues and implement preventive measures.
• Coordinate platform changes (patches, upgrades, hotfixes) through the Change Management process, including impact analysis and back out plans.
• Manage assigned HIWAVE Cases to efficient closure.
5. Release & Upgrade Management
• Plan and execute platform upgrades and patches.
• Validate upgrade readiness, identify and author test cases, perform regression testing, and document release notes.
6. Documentation & Knowledge Management
• Maintain up to date platform architecture diagrams, configuration baselines, and SOPs.
• Publish knowledge articles for administrators and end users on platform features and troubleshooting steps.
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Job Requirements
Minimum Security Clearance:
No Clearance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled