Job Information
ThirdChannel Support Team Specialist (1099 Contractor, Part-Time) in United States
Support Team Specialist (1099 Contractor, Part-Time)
United States - %LABELPOSITIONTYPEREMOTEWITHIN_ONE%
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$23.00 - $26.00 / hr
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Support Team Specialist (1099 Contractor, Part-Time)
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%BUTTONAPPLYUSINGLINKEDIN% (https://app.breezy.hr/api/apply/linkedin?position_id=9778f2126968)
Support Team Specialist (1099 Contractor, Part-Time)
Schedule: approx 12-16 hours/week | Weekdays 4:00 PM – 8:00 PM EST + Weekends 11:00 AM – 3:00 PM EST
Location: United States (Required)
About ThirdChannel
ThirdChannel is the all-in-one solution for retail execution driven by passionate brand experts and cloud-based technology. Working with globally recognized companies, we empower retailers and brands with actionable data, attributable trust in their workforce, and a genuine competitive advantage. We are passionate about the retail industry, the companies we serve, and our rep force.
ThirdChannel is seeking a dependable and solutions-oriented Support Team Specialist to join us as a 1099 contractor on a part-time basis. This role is essential in providing responsive technical and rep support coverage during evening and weekend hours.
You will serve as a primary point of contact for inbound support requests, ensuring customers and team members receive timely, professional, and solution-focused assistance.
Responsibilities:
Manage inbound technical and operational support inquiries via email and ticketing systems
Troubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challenges
Communicate clearly and calmly with non-technical users
Take ownership of tickets from intake through resolution
Escalate complex issues appropriately and ensure proper follow-up
Maintain thorough, accurate documentation of issues and resolutions
Qualifications:
Experience in technical support, customer support, or help desk roles
Strong written communication skills
Ability to independently troubleshoot and problem-solve
Highly organized, analytical thinker with strong documentation habits
Professional, service-oriented mindset
Self-directed and comfortable working independently
Comfortable using support tools and internal systems (Zendesk experience preferred)
Reliable internet connection and distraction-free workspace
Availability for scheduled evening and weekend hours
Must be U.S.-based
This role is ideal for someone detail-oriented, accountable, and committed to delivering excellent support experiences.
If you enjoy solving problems and helping teams succeed, we’d love to connect.