OneMain Financial Jobs

Modern Workplace Solutions Architect

Overview

We are seeking a Modern Workplace Solutions Architect to design, implement, and optimize enterprise workplace solutions that integrate digital experience, IT infrastructure, physical space, and intelligent automation. This role requires a strong background in cloud platforms, collaboration tools, AI-driven automation, and enterprise connectivity. The ideal candidate will blend technical expertise with business acumen to deliver measurable outcomes in productivity, customer experience, and cost efficiency.

Key Responsibilities

• Customer Experience & Contact Center

• Architect and modernize CCaaS/UCaaS platforms for omnichannel customer engagement.

• Deploy and integrate AI-powered virtual agents, agent assist, and workflow automation.

• Implement real-time analytics and sentiment monitoring to optimize CX outcomes.

• Integrate CRM platforms to enable data-driven insights and personalization.

• Workforce Enablement

• Drive application optimization and rationalization across enterprise platforms.

• Lead digital adoption initiatives with contextual learning and process analytics.

• Design and deploy device lifecycle management and endpoint automation solutions.

• Implement AI-driven digital assistants and intelligent workflows to reduce app fatigue and boost employee productivity.

• IT Operations & Infrastructure

• Lead transformation of legacy IT systems into cloud-native, evergreen platforms using Infrastructure as Code.

• Design and implement self-healing systems, predictive maintenance, and agentless service desk automation.

• Integrate AI/ML analytics for predictive insights and intelligent operations.

• Manage platform modernization projects (e.g., UCaaS migrations, automation of service delivery).

• Workspace & Connectivity

• Design intelligent, immersive workspace environments that blend digital and physical experiences.

• Implement IoT-enabled smart building systems for optimized space utilization.

• Architect enterprise networking solutions, including Private LTE, distributed antenna systems, satellite, and wireline.

• Deploy AI-enabled self-optimizing networks with advanced security controls.

• Innovation & Strategy

• Collaborate with cross-functional teams to align technology with business outcomes.

• Contribute to innovation pods focused on AI, automation, and workplace transformation.

• Provide strategic input on ecosystem integration, platform scalability, and service innovation.

  Required Skills & Experience

• Proven expertise in UCaaS/CCaaS platforms (e.g., Genesys, Cisco, Zoom, Microsoft Teams).

• Strong background in cloud platforms (Azure, AWS) and Infrastructure as Code (Terraform, Ansible).

• Experience deploying AI/automation solutions such as chatbots, virtual agents, and IT automation.

• Knowledge of CRM platforms (Salesforce, Dynamics, HubSpot) and experience analytics tools.

• Familiarity with enterprise asset management, endpoint management, and device-as-a-service models.

• Strong understanding of networking and connectivity (Private LTE, 5G, SD-WAN, satellite, IoT).

• Experience with intelligent workspace design (AV integration, collaboration tools, IoT).

• Excellent stakeholder engagement skills with the ability to translate business outcomes into technical solutions.

  Preferred Qualifications

• Certifications in Azure, AWS, Microsoft Teams, Zoom, or Genesys.

• Experience with Agentic AI platforms for CX/EX for Support, Deflection and Agent assist.

• Experience with AI/ML platforms for IT Automation, analytics and observability.

• Familiarity with enterprise observability and monitoring tools.

• Strong background in change management and digital adoption strategies.

  Outcomes & Impact

• Accelerate digital transformation across workforce and IT operations.

• Improve customer satisfaction (CSAT, NPS) through seamless CX.

• Increase employee productivity and reduce operational costs via automation.

• Optimize real estate and IT spend with hybrid workspace strategies.

• Deliver measurable business outcomes by integrating technology ecosystems into a unified workplace strategy.

  ⭐ Nice to Have

• Certifications in Azure, AWS, Zoom, Microsoft Teams, Google, Amazon Connect or Genesys.

• Exposure to enterprise observability tools and innovation-driven environments.

  ? If you’re ready to shape how the modern workplace operates—blending people, technology, and spaces into a seamless ecosystem—we’d love to hear from you.