Job Information
Ricoh Americas Corporation Site Coordinator in Waltham, Massachusetts
Site Coordinator Position Profile
Accountable for the daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties and Responsibilities
Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging and mail equipment.
May be responsible for courier services, reception services, switchboard operations, shipping & receiving, and processing/delivering mail.
Handles daily formal contact with the customer.
Responsible for effective implementation and management of RICOH Service Excellence programs.
Understands how to efficiently operate required equipment/software to meet service-level agreements.
Achieves cost-of-goods profitability by effectively utilizing company materials and supplies.
May maintain routine facility tasks such as creating/completing work orders, contractor monitoring, inspections, and reporting facility-related issues.
May interact with contracted vendors, facility management, and building occupants.
May be responsible for office supply inventory and reordering.
May manage conference room coordination and A/V equipment resources.
Maintains positive internal working relationships by communicating professionally with all department employees.
Collects and provides data to leadership and/or the customer; may include completing monthly customer reports.
Ensures financial responsibilities are met.
Performs other duties as assigned.
Qualifications (Education, Experience, and Certifications)
Typically requires:
High school diploma or GED
1+ years of experience in a related field (B2B and/or technical)
1+ year of customer-facing work experience
Demonstrated knowledge and understanding of technology
Knowledge, Skills, and Abilities
Tactical thought processing
Ability to present to a small group
Moderate problem‑solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills
Working Conditions, Mental and Physical Demands
Typically an office environment with adequate lighting, ventilation, and normal temperature/noise levels.
Work assignments are diversified; requires interpreting, comprehending, and applying complex material, data, and instructions. Able to prepare, provide, and convey various information.
Some physical effort required: walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, small parts).
Moderate dexterity: regular use of tools such as calculators, keyboards, hand tools; requires eye/hand coordination.
Note: The above statements describe the general nature and level of work performed in this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.