Job Information
ICONMA, LLC ServiceNow HRSD Developer in United States
Our Client, a American Multinational Clothing and Accessories Retailer company, is looking for a ServiceNow HRSD Developer for their Remote location. Responsibilities:
Configure and extend HRSD modules:
ESC, Case & Knowledge Management, Lifecycle Events, Journey Management, Document Management
Design and implement Lifecycle Events (activity sets, dependencies, multi-department orchestration, COE integration) and Journey Management (journey designer, persona-based journeys, triggers, analytics)
Develop Client Scripts, Script Includes, Business Rules, UI Actions, UI Policies, Scheduled Jobs
Build and optimize Flow Designer flows/subflows; migrate legacy workflows
Configure notifications, data loads (import sets, transform maps), and integrations (REST/SOAP, Integration Hub)
Develop and maintain ATF test suites; support version upgrades (skipped list remediation, customization review)
Manage ACLs, roles, user criteria for HR data security
Translate HR business requirements into user stories; partner directly with HR COEs
Provide ongoing knowledge transfer and documentation
Requirements:
The client requires an experienced ServiceNow HRSD Developer for flexible, on-demand platform support under a subscription / time-and-materials model.
This is not a general platform role — the developer must have deep HRSD experience with proven implementation work in Lifecycle Events and Journey Management.
Non-Negotiable (implementation-level depth required): Lifecycle Events, Journey Management
Primary (hands-on depth required): Employee Service Center (ESC), Case & Knowledge Management
5+ years ServiceNow development; 3+ years HRSD-specific (not ITSM with light HR exposure)
Strong experience with IntegrationHub (preferred) and then Experience integrating ServiceNow with Workday or other HCM systems
Demonstrated Lifecycle Events and Journey Management implementation experience
Strong JavaScript scripting within ServiceNow
Flow Designer + legacy Workflow experience
Integration, data import, and upgrade remediation experience
Enterprise environment experience
Strong HR stakeholder communication skills
Client experience / existing client-approved ServiceNow partner
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.