Job Information
H&R Block Senior Product Manager – Client Advisory Experience in United States
Our Company
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do...
As a Senior Product Manager – Client Advisory Experience in the Small Business Products team, you’ll own the product experience for how small businesses get expert assistance when they need it—whether through digital tools or human experiences. This isn’t about just adding chatbots but understanding what deep client problems are and figuring out how technology and people can solve it together. We offer a supportive and collaborative hybrid work environment with opportunities for career growth and professional development.Day to day, you'll...
You’ll spend time understanding what problems small business owners face when they need assistance, what solutions work, and how to delight clients with those experiences
You’ll spend a lot of time deep in product discovery and validation focusing on customer research, interviews, and validating assumptions
You’ll build business cases that connect customer problems to business impact to guide peers and leaders on why something matters to our clients and what happens if we build it (or don’t)
You’ll work with our field service teams to understand how human interactions work today, where technology could help (or get in the way), and how to design experiences that make teams more effective
You’ll work with technical teams who want to solve problems and ensure they are laser focused on solving the right problems
You’ll need enough technical acumen to ask the hard questions and push back when needed when it comes to subjects like data architecture, artificial intelligence, and integrations
You’ll translate between worlds—helping our engineers understand customer context, helping business partners understand technical constraints, and helping everyone focus on outcomes instead of outputs
This means roadmaps, priorities, and the usual product craft that is grounded in customer value
You’ll bring judgment to know when AI/ML makes sense and when it doesn’t
You’ve built enough products to recognize when technology is solving a real problem versus when it’s just creating new ones
What you'll bring to the team...
Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
5+ years of experience in senior customer-centric product management roles focused on external client experience delivery
Deep experience with the product craft—you know how to run discovery, validate ideas, prioritize based on impact, and work through execution without losing sight of why you’re building something
You’ve built products where success meant changing behavior, not just launching features
Experience and technical understanding to have conversations with engineers and data scientists to understand what’s feasible, what’s expensive, and how it aligns to customer needs
Experience designing for in-person and human interactions, not just digital ones
You’ll understand that sometimes the best product solution involves training, process change, or better tools for people, not eliminating the people entirely
Comfort with ambiguity and incomplete information
You can make decisions, move forward, and correct course when you learn more
You can make progress without perfection
It would be even better if you also had...
Master of Business Administration or Finance degree
Experience building human and digital experiences using artificial intelligence, including machine learning and generative AI
A general understanding of AI model design, measurements, and best practices
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com (https://www.blockbenefits.com/public/welcome) . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$101,200.00 - $161,900.00/Yr.
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