Job Information
ICONMA, LLC Senior Process Engineer in United States
Our Client, a Banking company, is looking for a Senior Process Engineer for their Cleveland, OH/Buffalo, NY (Onsite) location. Responsibilities:
Current-state process maps and experience/journey documentation using established standards
Analysis and synthesis of qualitative + quantitative insights to surface pain points, root causes, and opportunities
Future-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses
Clear requirements (business + technical) that enable automation/AI/OCR/platform solutions
Facilitation outputs: workshop agendas, artifacts, decisions, and action plans
Change adoption support materials (impacts, comms, stakeholder readiness)
Lead and/or support discovery with cross-functional partners; create a clear scope and problem framing
Design and facilitate working sessions with stakeholders, capture outputs and drive closure
Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)
Partner closely with internal leads to support parallel workstreams and maintain delivery momentum
Communicate progress, risks, and dependencies with strong documentation discipline
Requirements:
Business process management / end-to-end experience and process design inclusive of tool utilization and documentation
Analytical problem-solving; comfort with ambiguity and complex environments
Strong facilitation and stakeholder management (including senior stakeholders)
Requirements writing and translation of designs into implementable needs
Experience supporting transformation initiatives and sustaining adoption
Financial services domain exposure
Salesforce domain experience
Loan Ops / Wealth Ops process and technical exposure
Bachelor’s degree (Business, Engineering, or related)
5+ years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience.
Lean / Six Sigma
User-Centered Design
Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.