OneMain Financial Jobs

Company description

About Publicis Commerce: Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy.

Responsibilities

We are seeking a Senior Director, Client Operations supporting the ecommerce and marketplace strategy teams. This position ensures that the team operates efficiently while maintaining the highest quality standards, both from a delivery and financial perspective. This role supports the cross-functional leadership team by managing the scoping process and managing ways of working to consistently drive best-in-class outputs and service. Candidates must reside within a commutable distance from our Minneapolis or New York office for a hybrid work schedule.

PRIMARY RESPONSIBILITIES:

• Business & Financial Management

• Client Contractual Negotiation

• Efficiency Monitoring

• Staffing assessment / Resourcing

• Administrative Compliance

• Client Onboarding and Internal Client Operations Team Training

• Ways of Working and Workflow Development

• Team Leader / Coach / Mentor

Performance Expectations:

• Partnering with cross-functional leads to develop annual and incremental scopes

• Manage all contractual and billing requirements within the agency’s stipulated

timelines

• Monitor staff allocation, utilization and budgets, flagging changes in scope and or

staffing that affect resourcing and recommend action in partnership with leadership

• Manage scopes and scope process to ensure team is both funded and is tracking

consistently at the agency-required billability threshold(s)

• Identify and support the building of tools to assist related to process (e.g., AI/Marilyn integration, etc…)

• Explore new roles or ways of working to meet client and cross-functional agency

needs

• Develop and manage client and internal communication plans

• Develop and steward relationships with client procurement / Client Procurement

Liaison

• Plan and lead regular client procurement meetings to discuss financial status, etc

• Design and develop solutions to resolve client operational issues

• Work closely with New Business lead on RFI/RFP responses to identify needs or

resources, as well as determining appropriate allocation, budgets and staff recommendations

• Financial reviews/risk mitigation/compliance

• Optimize funding/utilization based on monthly reports

• Review performance data to measure productivity, goal achievement and determine

areas needing improvement

• Work with Client Ops/Procurement to thoroughly know the business

• Participate in Client process changes to share ownership of implementation

• Onboard new team members and Clients

• Identify and deploy training to improve overall productivity (e.g. brief training, media reconciliation training, etc)

• Manage ongoing best practices forums

• Leader of a team; measuring KPIs, coaching and mentoring

SKILLSETS REQUIRED:

• Bachelor’s degree in advertising, marketing, business, or related field

• 12+ Years of marketing and or agency operations experience

• Experience in retail commerce is a plus

• Proficiency in Word, Excel and PowerPoint

• Comfortable with creating and presenting material for/to a large group

• Ability to manage time, adhere to strict timelines, multitask and work well under

pressure

• Ability to partner with Client Leadership, Project Management, Finance and Client

Procurement

• Ability to lead and drive alignment across teams and seniority levels

• Proactive nature in the seeking of work/responsibility

• Dependability in execution of work and as member of assigned team

• Enthusiastic, solution-oriented attitude in accepting work/new challenges

• Desire to learn all aspects of the assigned client scope of work and tactics

• Effective interpersonal skills working well across functions

• Conscientious work ethic

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more

• Monetary assistance and support for Adoption, Surrogacy and Fertility

• Monetary assistance and support for pet adoption

• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

• Tuition Assistance

• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

• Matching Gifts programs

• Flexible working arrangements

• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.

You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Publicis Commerce is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com .

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $129,485- $207,324 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be June 30, 2026.