Job Information
Publicis Groupe Senior Application Support Analyst in United States
Overview
We are seeking an Application Support Specialist to support critical enterprise applications across Development, QA, and Production environments. This role works closely with Development, Data, QA, DevOps, and Help Desk teams to ensure reliable releases, stable systems, and fast issue resolution—especially during time-sensitive user submissions.
This is a hands-on operational role ideal for candidates who enjoy troubleshooting, release coordination, and owning production stability in a fast-paced environment.
What You’ll Do
Manage and support Development, QA, and Production environments across Windows and UNIX/Linux servers
Execute application deployments, migrations, and environment promotions following change management standards
Review release notes, validate system versions, and perform post-deployment testing
Monitor system availability and performance; identify and resolve issues within SLA expectations
Partner with Development, QA, Infrastructure, and Help Desk teams to resolve incidents in real time
Support scheduled releases, data refreshes, and emergency fixes, including after-hours work
Participate in an on-call rotation (approximately one week every four weeks)
Maintain accurate documentation for environments, configurations, and operational procedures
Contribute to continuous improvement of deployment, monitoring, and support processes
Data & Release Support
Support weekly databuilds, model builds, and production data refreshes
Assist with sprint validations, stress testing, and environment resets
Validate data and application integrity following deployments and refreshes
Required Qualifications
Experience supporting enterprise applications in production environments
Strong background with Windows and UNIX/Linux server administration
Proficiency with UNIX command-line tools and troubleshooting
Experience with application deployments, migrations, or environment promotions
Familiarity with Control-M or similar job scheduling tools
Working knowledge of AWS environments
Strong attention to detail and adherence to change management practices
Preferred Qualifications
Scripting experience (Shell, PowerShell, or similar)
Exposure to ITIL or formal change management frameworks
Experience with enterprise monitoring and alerting tools
Work Expectations
Comfort with after-hours releases, weekend work, and on-call support
Ability to work independently while collaborating across multiple technical teams
Strong communication skills and a calm, methodical approach to issue resolution
Why Join
High-visibility role supporting mission-critical systems
Collaborative environment with strong cross-functional exposure
Clear training and transition plan with hands-on mentorship
Opportunity to deepen expertise in deployments, production support, and cloud environments
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)
Base Salary: $76,400 - $141,800
Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
The application deadline for this job posting is 05/13/2026.
Additional Information
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Our pillars aren't just words. They're how we show up every day.
People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
Collaboration: We work together, support one another, and collectively achieve goals.
Growth: There are endless opportunities for growth through learning, development and career advancement.
Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
Our values guide us to create value for our clients, our people and consumers.
Act with integrity
Work together to win together
Innovate with purpose
Respect all voices
Empower with accountability
These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Time to Recharge: Flexible time off (FTO), 15 paid holidays
Time to Recover: Paid sick time
Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
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