Job Information
H&R Block Program Manager, Strategy Execution & Governance in United States
Our Company
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do...
The Program Manager, Strategic Execution & Governance will drive key strategic programs that shape the future of H&R Block’s operations and enterprise transformation efforts. Reporting to the Director, Strategy Execution & Governance (Operations & Technology), this role requires a detail-oriented and proactive individual with strong program management skills and a commitment to delivering impactful results. The Program Manager will oversee high-impact and high-visibility enterprise initiatives, ensuring these programs are executed successfully and aligned to Block Next strategy. This role will provide execution discipline, strengthen accountability, and enable consistent delivery of value across all managed programs. By doing so, the Program Manager plays a critical part in achieving H&R Block’s transformation objectives and commitment to operational excellence.
Day to day, you'll...
Program Management: Manage multiple programs simultaneously, often long-term in nature, spanning multiple business cycles, to ensure timely delivery, adherence to scope, and alignment with strategic objectives.
Strategic Project Execution: Lead the execution of cross-functional strategic initiatives, ensuring these projects are delivered on time and drive the intended business outcomes.
Collaboration: Work closely with cross-functional teams across the enterprise to gather requirements, share insights, and orchestrate unified implementation of strategic initiatives.
Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance operational effectiveness, fostering a culture of continuous improvement in program execution.
Governance & Reporting: Establish strong governance routines for each program, including setting key performance indicators (KPIs) and regular status reviews. Develop comprehensive reports and documentation to track progress, outcomes, and lessons learned for leadership visibility.
Stakeholder Engagement & Influence: Engage with internal stakeholders at all levels to ensure alignment and support for initiatives. Influence and persuade cross-functional partners and senior leaders to adopt and champion program objectives, maintaining alignment with organizational goals.
Change Management: Partner with leadership to facilitate change management efforts (communication, training, and support) for teams involved in new initiatives, ensuring smooth adoption of new processes and systems.
Risk Management: Proactively identify and mitigate risks or roadblocks associated with strategic projects to ensure smooth implementation and delivery of results.
Exhibit extreme agility: You’ll thrive in a fast-paced, ever-changing environment, because you love it.
What you'll bring to the team...
Education & Experience: Bachelor’s degree in a related field, or an equivalent combination of education and related work experience. 8+ years of relevant work experience, including program/project management leading large programs that involve significant business change, and organizational impact
Results Orientation: Demonstrated track record of establishing priorities, meeting deadlines, and delivering results in complex or ambiguous environments
Communication Skills: Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation abilities to effectively communicate with – and persuade – a wide range of audiences, from project teams to senior executives
Leadership & Influence: Proven ability to lead and influence without direct authority in a matrixed or highly cross-functional environment. Experience guiding teams and stakeholders through change and gaining buy-in on new initiatives
Analytical & Critical Thinking: Strong critical thinking and problem-solving skills. A continuous improvement mindset with a collaborative approach to finding solutions and driving improvements. Extreme attention to detail in planning, execution, and follow-up
It would be even better if you also had...
Master’s degree in business or related field (MBA)
Formal project management certifications or training (e.g., PMP, Agile methodologies)
Experience working on large-scale operations or technology transformation programs in a complex organization
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com (https://www.blockbenefits.com/public/welcome) . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$101,200.00 - $161,900.00/Yr.
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