Job Information
ICONMA, LLC Mobile Support Engineer in United States
Our Client, a Financial company, is looking for a Mobile Support Engineer for their Richmond, VA location. Responsibilities:
Mobile Endpoint Specialists at client will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.
Troubleshoot and resolve mobile device issues or problems with device hardware and software
Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
Lead day to day enrollment/provisioning/monitoring of smartphones
Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
Utilize ServiceNow for asset & incident management
Manage mobile devices in Workspace UEM
Use Excel & Google Sheets formulas for analyzing, recording, & reporting
Requirements:
High school diploma, GED or equivalent certification
At least 2 years of experience with help desk & Level 2 (L2) support
At least 2 years of experience in IT asset management
At least 1 years of experience with Mobile device support
At least 2 years of experience with ServiceNow
Bachelor's degree
ITIL Certification
5+ years of experience with help desk & L2 support
4+ years of experience in IT asset management
4+ years of experience with Mobile Device Management support
4+ years of experience with ServiceNow
Hands on Mobile Support Engineer with strong exp in supporting iOS & Android devices, Helpdesk / Desktop Support & excellent communications background
Incidents get in the queue and will support accordingly
Supporting mobile setting process, troubleshoot issues
Utilize Service Now
Support, working with the carriers like Verizon AT&T
Exp with Android & IOS support exp is a must
Mobile device management exp is required
ServiceNow / Similar background is required
Nice to have: Google Pixel
Soft Skills: Excellent Communications
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.