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Summary The Management & Program Analyst provides support to the Primary Care Service at the John J. Pershing VA Medical Center or Cape Girardeau Community Based Outpatient Clinic (CBOC) within the Veterans Integrated Service Network (VISN) 15. The primary responsibility of the position is serving as the principal facility coordinator (PFC) of the Patient Centered Management Module (PCMM) and Newly Enrolled Appointment Requested (NEAR) Coordinator for all Patient Aligned Care Teams (PACT). Responsibilities John J. Pershing is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans. MAJOR DUTIES AND RESPONSIBILITIES GS-07 level, assignments are designed to prepare the incumbent to perform the duties and responsibilities in the target position of Management and Program Analyst, GS-0343-09. At this level, the employee plans and carries out routine work, making minor adaptations to procedures and accepted practices, and handling unexpected conditions arising in the normal course of the work but the level of knowledge required is less that what is required at the GS-09 level. The PCMM is a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage patients and staff in primary care, mental health, and home-based primary care services throughout the VA system. The PCMM Principal Facility Coordinator (PFC) is the facility's designated staff member who manages and maintains the access, data entry, and accuracy of the PCMM. Establishes and manages the PCMM PACT position set up, staff and FTE assignment, as well as patient assignments to clinics. Meets regularly with facility Primary Care leadership and group practice managers to review provider panel management data to ensure patient assignments are made according to the current accessibility of the clinics and patient wait times, including access for face-to-face and telephone care. Serves as the facility's technical expert for PCMM with the ability to troubleshoot and resolve user issues. In addition, oversees activities performed by PCMM Web application users performing in depth quality assurance. Serves as the facility Newly Enrolled Appointment Requested (NEAR) Coordinator managing the NEAR List and process; provides training on NEAR process flows. Works closely with NEAR team members to appoint new enrollee appointment requests in accordance with VHA Directive 1230. Facilitates a warm transfer from enrollment to the NEAR schedulers for eligible Veteran walk-in enrollments who desire an appointment before leaving the facility. Serves as the Primary Care Automated Data Processing Application Coordinator (ADPAC) and is responsible for completing and assisting with system access requests through ePas. Trains new users on their system access packages in VISTA and using the various function keys to ensure reports are ran and access to appointment management is available. Serves as the Light Electronic Action Framework (LEAF) database administrator for the Primary Care Service Ensures accuracy of PCMM through analysis and evaluation to ensure compliance with VHA PCMM and PACT policies, guidelines, and business rules. Develops, designs, and completes reports related to PCMM Web, PC and MH; utilizes the data to analyze and evaluate the performance, effectiveness, and efficiency of the PCMM Web. This responsibility is complicated by continually changing programmatic goals and strategic priorities. If data sources or reports do not exist, the incumbent collaborates with OI&T, Clinical Applications, and other Services to develop databases tailored to PCMM Web, PC, and MH. Responsible for interpreting and analyzing applicable Primary Care PACT PCMM, Home Based Primary Care (HBPC) PCMM, Behavioral Health (BH) PCMM, Transition & Care Management (TCM)Team PCMM, Community Care/Primary Care & Specialty Care Service PCMM, State Veterans Homes PCMM and Traveling Veterans Coordinator (TVC) PCMM data to compile regular patient centered panel reports which includes information regarding the capacity of all primary care providers' panels and patient centered care panels. Identifies and determines training priorities as they relate to PCMM Web, PACT, or any other areas of responsibility. Incumbent facilitates courses or presentations related to all aspects of PCMM Web and PACT. Gathers information to determine training needs, analyzes information obtained, and submits recommendations to supervisor. Participates in PCMM training activities and in national and/or VISN PCMM conference calls and discussions as needed. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am-4:30pm Telework: Adhoc Telework Only as Needed Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD09836-0 and PD09837-0 Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Gather, extract and audit data to produce reports utilizing a variety of computer systems such as VistA, Microsoft Office (Access, Excel and Advanced Excel formulas, PowerPoint, Word), Analyze and measure the effectiveness, efficiency, and productivity of medical center healthcare programs using knowledge of the mission, organization, and operations of VISN 15 facilities, Interpret, adapt, and apply guidelines to resolve gaps in specificity or conflicts in guidelines; OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed one (1) full year of graduate level education that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation; OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a bachelor's degree may be used to qualify applicants for the GS-07 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. To qualify for this position at the GS-9 level, you must meet one of the following: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Research technical processing guidelines, support labor mapping, analyze and manage tasks and job structure; Disseminate workload evenly to staff ensuring efficient productivity; Pull reports containing calculations of means, modes, standard deviations or similar statistical measures; Analyze productivity, outliers and data integrity issues with graph finding; Provide recommendations, and flowchart work processes for corrective actions to improve data integrity; Prepare and deliver briefings and/or educational training to managers on study findings and recommendations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of progressively higher-level graduate education, or masters or equivalent graduate degree, or LL.B. or J.D., in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation; OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year (18 semester hours) of graduate school may be used to qualify applicants for the GS-09 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.