Job Information
MetLife LTD Sr Operations Quality Analyst - Claims in United States
The Team You’ll Join
At MetLife, we work to make a meaningful impact on the lives of our customers and communities. Within Global Technology & Operations (GTO), our diverse team of engineers, analysts, developers, and project managers collaborates to build innovative solutions that address core business challenges.
As a Senior Operations Quality Claims Analyst for Long‑Term Disability (LTD), you will help ensure we consistently deliver high‑quality claim experiences by conducting quality reviews, identifying improvement opportunities, and driving operational excellence.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
In this role, you will:
Conduct quality evaluations of LTD claims to ensure we meet or exceed customer expectations.
Identify trends, root causes, and quality gaps through data analysis, providing timely and actionable feedback to associates and leadership.
Collaborate with training, procedures, product, and service delivery teams to address discrepancies and recommend improvements.
Coach and mentor LTD associates to strengthen claim‑handling performance.
Support broader LTD quality initiatives and perform additional responsibilities as needed.
What You Need to Succeed (Required Qualifications)
3+ years of experience managing LTD claims across diverse customer groups
Strong verbal and written communication skills
Proficiency in Excel, including pivot tables and formulas
Excellent report writing and presentation abilities
Demonstrated critical thinking, attention to detail, analytical, and problem‑solving skills
What Gives You an Edge (Preferred Qualifications)
Prior training or people‑management experience
Bachelor’s degree in a related field or equivalent experience
Experience with STD, State Plans, PFML, or other Absence Management Solutions (AMS)
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.