Job Information
ICONMA, LLC Junior Customer Service Representative in United States
Our Client, a Public Utilities company, is looking for a Junior Customer Service Representative for their Philadelphia, PA/Hybrid location. Responsibilities:
Responding to customer inquiries via phone, email, or chat.
Providing information about products or services, including pricing, availability, and features.
Processing orders, returns, and exchanges.
Resolving customer complaints or issues in a timely and professional manner.
Escalating complex or unresolved issues to senior customer service representatives or management.
Maintaining accurate records of customer interactions and transactions.
Following up with customers to ensure their satisfaction.
Collaborating with other departments to address customer needs or concerns.
Keeping up-to-date with product knowledge and company policies.
Providing feedback to management on customer trends, issues, and suggestions for improvement.
Requirements:
A Junior Customer Service Representative should have strong communication and interpersonal skills, as well as a customer-focused attitude.
They should be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Previous customer service experience and knowledge of customer service principles and practices are beneficial
Excellent communication skills over the phone; negotiation & payment resolution skills; good learner (ability to learn regulations & policy guidelines
Excellent communication skills; Handles outbound and inbound calls professionally and knowledgeably; Proven experience as a Collection Specialist or similar role
Years of experience: 5-10 years
High school diploma or equivalent and 4-6 years of experience in the field of in a related area
Proven experience as a Collection Specialist or similar role; Working knowledge of MS Office (Outlook, Excel, Teams).
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.