Job Information
ICONMA, LLC IT PMO Project Manager in United States
Our Client, a Business Manufacturing And Supply company, is looking for a IT PMO Project Manager for their Corning, NY/ Charlotte, NC/ Remote location. Responsibilities:
Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are met.
Drive accountability for project and product outcomes, proactively resolving delivery challenges.
Understand and manage the distinction between product-based delivery (roadmaps, backlogs,
continuous value delivery) and traditional project execution.
Ensure delivery aligns with enterprise PMO standards while supporting Agile delivery models.
ServiceNow Implementation Leadership:
Manage ServiceNow deployments and enhancements across multiple modules, including:
HR Service Delivery (HRSD)
Finance-related workflows and integrations
IT Infrastructure / ITSM / ITOM
Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors.
Ensure platform configurations, integrations, and releases align with business outcomes and architectural standards.
Agile & Scrum Execution:
Lead delivery using Agile and Scrum methodologies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Partner closely with Product Owners to manage backlogs, prioritize features, and deliver incremental value.
Support teams transitioning from project-centric to product-centric operating models.
Project Leadership & Governance:
Develop and maintain project plans, delivery roadmaps, milestones, and resource plans.
Own and manage RAID (Risks, Assumptions, Issues, Dependencies) logs and ensure timely mitigation and escalation.
Provide clear, concise status reporting and executive-level communication.
Ensure alignment between delivery teams, PMO governance, and business strategy.
Stakeholder Engagement & Communication:
Build strong relationships with business leaders, product owners, and technical teams.
Act as the primary point of contact for delivery status, risks, and decisions.
Engage senior leadership and key decision-makers to maintain momentum and alignment.
Quality, Compliance & Continuous Improvement:
Ensure adherence to client quality, compliance, and governance standards.
Promote continuous improvement through lessons learned, retrospectives, and delivery metrics.
Ensure deliverables meet agreed-upon acceptance criteria and business expectations.
Requirements:
Bachelor's Degree (minimum required)
7+ years of IT project/program management experience, preferably within a PMO environment.
Direct experience implementing the ServiceNow platform (end-to-end) within the past 5 years.
Proven delivery experience with ServiceNow modules supporting HR, Finance-related workflows, and Infrastructure / ITSM / ITOM.
Demonstrated success leading complex, cross-functional initiatives in enterprise environments.
Experience operating in product-centric delivery models and managing the transition from project-based delivery.
PMP (Project Management Professional) certification required.
Agile and/or Scrum certification (CSM, PMI-ACP, SAFe, or equivalent) strongly preferred.
ServiceNow certifications preferred, including but not limited to:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) – HR Service Delivery, ITSM, ITOM, or related modules
ServiceNow Certified Application Developer (CAD)
Strong understanding of Agile, Scrum, and hybrid delivery models.
Ability to manage project plans, roadmaps, backlogs, and RAID logs effectively.
Exceptional stakeholder management and communication skills.
Proven problem-solving, decision-making, and escalation capabilities.
Detail-oriented with a strong commitment to delivery quality and compliance.
Ability to lead without authority and influence across organizational boundaries.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.