Job Information
ICONMA, LLC Forward Deployment Engineer in United States
Our Client, a Business Solutions company, is looking for a Forward Deployment Engineer for their Memphis, TN/ Remote location. Responsibilities:
Work directly with customers to architect, deploy, and improve cutting-edge AI Agents.
Build tools to tune LLM-based features, deploy agents, MCP and RAG in production.
Take end-to-end ownership over delivering exceptional customer experiences.
Collaborate with developers, QA, project teams, and customers to ensure our implementations exceed expectations.
Work as an integrated member of a fully remote, cross-functional Agile team in the Transformation organization.
Own the integration of Conversational AI solution, including speccing and designing.
Working with our internal tools and processes for creating AI Agents.
Participate in regular on-call rotations to support our systems.
Minimal travel required.
Requirements:
B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
Proven track record with at least 2+ years of experience in Typescript, JavaScript or Python
Hands-on experience with generative AI and agentic AI applications in production.
Strong team player - we work in small product teams that work very closely together and are constantly collaborating to move as fast as possible.
A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business.
Excellent communication skills, and comfortable speaking to customers.
Experience working with REST APIs.
Familiarity with cloud infrastructure.
Work Environment:
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking
Note: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.