Job Information
ICONMA, LLC End user Support Specialist III in United States
Our Client, a Health Insurance company, is looking for an End user Support Specialist III for their Detroit, MI location. Responsibilities:
Work with team leaders or senior team members to understand user’s client technology requirements, document requirements
Provide input during project/task planning efforts with team members
Provide feedback on new software performance and testing
Participating in Level 2 issue assessment and resolution of problems
Diagnoses and resolve client mobile device hardware and software issues
Create temporary solutions until permanent solutions can be implemented
Provide technical support to meetings that include video conferencing
Document solutions to common problems and responses
Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster Recovery development
Gather research data on vendor products
Support IT inventory management
Provide on-the-spot training to clients as needed
Manage asset Inventory
Requirements:
Advanced proficiency in MS Excel
Preferred Skills/Experience – Optional but preferred skills/experience.
Problem solving skills
Customer service skills
Written and verbal communication skills
Accuracy and attention to detail
Ability to work independently, or within a team environment
Other related skills and/or abilities may be required to perform this job
Associate’s degree in related field preferred
One (1) year experience in Information Technology required
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.