Job Information
Affordable Care Dental Implementation & Training Specialist Contractor in United States
Dental Implementation & Training Specialist - Contractor
Please note this is a Contractor role (not eligible for benefits) at $40 per hour, with 75% travel required. MUST have a background in dental.
Why This Role Matters
This role sits at the intersection of dental operations, staff training, and technology adoption . As a Dental Implementation & Training Specialist, you will directly impact how dental teams function day to day—helping providers and staff confidently use Dentrix Enterprise, improve insurance workflows and case acceptance , and deliver better patient experiences.
Your ability to train, coach, and guide dental teams through change will determine the success of system implementations and long-term adoption. This role is ideal for a dental professional who enjoys teaching, problem-solving, and leading teams through challenging transitions , while staying deeply connected to real dental practice workflows.
Role Overview
The Dental Implementation & Training Specialist (ITS) is a hands-on, training-focused contractor role responsible for onboarding, training, and supporting dental practices during the implementation of Dentrix Enterprise and related dental software. This role is ideal for a strong Dental Assistant, Insurance Coordinator, or Dental Office Leader who excels at training teams, driving adoption, and navigating hard conversations in dynamic environments.
Key Focus Areas
Dental team training & system adoption
Insurance workflows, membership programs & case acceptance
Front office, back office, and provider engagement
Change management within dental practices
Go-live support and post-implementation optimization
What You’ll Do
Training & Practice Support
Lead hands-on, role-based training for dental providers, Dental Assistants, Insurance Coordinators, and front office teams on Dentrix Enterprise.
Train teams on insurance workflows, treatment planning, case presentation, and membership programs within the system.
Provide at-the-elbow support during go-live , ensuring staff confidence and continuity of patient care.
Customize and deliver training curriculums tailored to individual practice needs and team skill levels.
Serve as a trusted dental subject matter expert , able to answer operational, workflow, and system-related questions.
Communication & Change Management
Act as the primary point of contact for practices during implementation.
Set expectations, manage resistance to change, and confidently navigate difficult conversations when needed.
Intake, triage, and manage issues, ensuring timely resolution and clear communication.
Provide regular updates and escalate risks or concerns appropriately.
Collaboration
Work closely with:
Dental practices and operational leaders
IT and Enterprise Project teams
Practice Technology Support teams
Third-party dental software and equipment vendors
Build strong, collaborative relationships across clinical, administrative, and technical teams.
Who This Role Is Ideal For
Strong Dental Assistants (DAs) with training or leadership experience
Insurance Coordinators or Treatment Coordinators skilled in insurance, case acceptance, and patient communication
Dental professionals who enjoy training, coaching, and improving practice performance
Individuals who are adaptable, confident, and comfortable addressing obstacles directly
Required Skills & Experience
Dental office or Dental Service Organization (DSO) experience required, no exceptions
Strong understanding of:
Dental insurance processes
Case acceptance and treatment planning
Membership programs
Front and back-office workflows
Experience in training or mentoring dental staff preferred
Strong communication skills with the ability to work across clinical, administrative, and technical teams
Proven ability to remain calm under pressure and manage competing priorities
High level of professionalism, organization, and accountability
Additional Requirements
Contractor role at $40/hour - 1099 Employee
Willingness to travel 3 weeks out of the month
Availability for occasional evenings, weekends, and go-live support
Ability to provide on-call support during critical implementation periods
About Affordable Care
Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com ).
Job Details
Pay Type Hourly
Travel Required Yes
Travel Percentage 75
Hiring Rate 40 USD
Job Category Practice Staff