Job Information
CyrusOne Data Center Regional Operations Director in United States
The role operates in a fast-paced, mission-critical data center environment that requires close coordination across 24/7 operations, technical teams, and customer-facing functions. The individual will regularly interact with cross-functional stakeholders including operations staff, engineering teams, senior leadership, vendors, contractors, and enterprise or hyperscale customers to ensure seamless service delivery. The position also requires experience working within unionized environments, including managing union labor, adhering to collective bargaining agreements, and maintaining effective labor relations while driving operational performance.
Essential Fuctions
Facilities & Operations Management
Oversee day-to-day operations of critical infrastructure systems, including power, cooling (air production & distribution), fire/life safety, and access control
Develop and implement preventive and predictive maintenance programs to ensure system reliability and uptime
Monitor and report on SLA performance and operational KPIs
Ensure all facilities operate in accordance with established policies, procedures, and best practices
Customer Implementation & Service Delivery
Partner with Implementation teams to ensure smooth onboarding and transition of customers into operations
Review and interpret customer contracts, SLAs, and service requirements
Serve as Implementation Manager for key accounts , ensuring successful project execution and service delivery
Track project progress including costs, purchase orders, vendor coordination, and overall project health
Environmental & Monitoring Systems
Oversee deployment and management of environmental monitoring systems across all facilities
Ensure effective monitoring and alerting through the Network Operations Control Center (NOCC)
Collaborate with Operations and Leadership to ensure environmental risks are properly managed and communicated
Support delivery of environmental services, including scoping and proposal development
Team Leadership & Development
Lead, develop, and manage operations teams, including hiring, onboarding, training, performance management, and career development
Establish staffing plans and optimize scheduling for 24/7 operations
Foster a culture of accountability, collaboration, and continuous improvement
Provide ongoing coaching, feedback, and recognition to drive team performance
Security & Access Management
Oversee all aspects of facility access control and security operations
Partner with Security leadership to ensure monitoring, compliance, and incident response
Manage access permissions for customers, vendors, and employees
Conduct incident reviews and post-mortems to improve future security outcomes
Asset & Capacity Management
Manage asset tracking systems and reporting for both internal operations and customer requirements
Monitor and forecast capacity utilization across power, cooling, and space
Provide regular reporting on current and future capacity thresholds
Compliance & Regulatory Oversight
Ensure adherence to regulatory and audit requirements including SOC 2, SOX, and related standards
Maintain and update business continuity plans and operational documentation
Lead audit preparation, execution, and remediation efforts
Incident & Problem Management
Act as the primary owner for customer issue resolution and escalation management
Oversee incident response, root cause analysis, and post-mortem reporting
Ensure effective communication during critical events and customer transitions
Financial Management
Own and manage annual operating (OpEx) and capital (CapEx) budgets
Develop and present capital project proposals to leadership and capital committees
Identify and implement cost optimization strategies while maintaining service quality
Strategic Leadership
Lead and execute strategic initiatives to improve operational performance and service delivery
Define operational roadmaps and align teams to achieve business objectives
Drive continuous improvement across all areas of operations
Qualifications & Experience
7+ years of experience managing critical facilities, preferably within data center environments
10+ years of leadership experience managing teams and operational functions
Must have experience with Union Management.
Must have experience in Safety Programs , Safety culture implementation during lock outs and critical situations
Strong understanding of data center infrastructure systems (power, cooling, fire/life safety, security)
Experience managing customer implementations and service delivery in high-availability environments
Proven experience with budgeting, Profit & Loss Analysis, financial planning, and cost management (OpEx/CapEx)
Experience supporting compliance frameworks (SOC 2, SOX, audits)
Strong ability to develop procedures, train teams, and drive operational standardization
Excellent communication and stakeholder management skills across all organizational levels
Core Competencies
Customer-first mindset with strong ownership of service delivery
Ability to manage multiple priorities in high-pressure environments
Strong organizational and time management skills
Sound judgment in decision-making, conflict resolution, and escalation management
Commitment to continuous improvement, accountability, and operational excellence
Professionalism in working with customers, vendors, and cross-functional teams
What Success Looks Like
High facility uptime and SLA adherence
Strong customer satisfaction and successful service delivery
Efficient, well-trained, and engaged operations teams
Effective cost management and budget performance
Continuous improvement in operational processes and systems
Excellent verbal and written communication skills
Very calm and polished demeanor to handle crisis situation
Ability to work well with all levels of people within the organization
Ability to direct and manage work groups
Excellent organizational skills and time management skills
Ability to work well under pressure and manage multiple concurrent priorities
Demonstrates strong customer service skills and takes ownership of the customer experience
Ability to develop and document procedures and train personnel on the procedures
Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.
Takes ownership for business performance
Provides constructive thought leadership on ways to improve service.
Pursues creative ways to reduce expenses when possible.
Operates with a strong work ethic and a desire to do things the right way.
Proactively offers constructive and creative ways to improve our business.
Leads by example in helping to build and sustain a healthy, supportive and results driven culture.
Exercises good judgment in communicating and resolving issues with fellow co-workers.
As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.
Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.
Displays personal commitment to always learn and improve.
Education: Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)
Certifications: None
Work environment:
Fast paced environment
Travel required
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
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CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .
CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)
CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.
As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)