Job Information
ICONMA, LLC Customer Service Coordinator II in United States
Our Client, a Business Manufacturing And Supply company, is looking for a Customer Service Coordinator II for their Charlotte, NC/Hybrid location. Responsibilities: Assist Customers:
Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally.
Competency with flexing across customers, markets, and segments.
Maintain attention to detail with order entry and updates.
Coordinate with Other Departments:
Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
Maintain Customer Records:
Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
Maintain professionalism while working on a fast-paced team with very specific service level agreements.
Requirements:
HS diploma or equivalent required; Associates in business preferred
3-6 years experience with data entry and customer service; SAP experience preferred
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.