Job Information
ICONMA, LLC Customer Service Coordinator I in United States
Our Client, a Business Manufacturing And Supply company, is looking for a Customer Service Coordinator I for their Corning, NY/Hybrid location. Responsibilities:
The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
Customer Support: Provide exceptional service to internal customers via phone/email/Teams
Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
Event Coordination: Assist department groups in planning and executing customer events.
Recordkeeping: Maintain accurate records of requests, orders, and communications.
Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
Requirements:
2-years associate’s degree or work experience equivalent preferred
Customer service or call center experience preferred
Desire to grow strong customer service skills, including listening skills
Strong phone and keyboarding skills and use of general office/call center equipment
Experience with Microsoft Office suite and general call center and work order concepts and/or systems
Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
Demonstrate good organizational skills, detailed oriented, punctual
Professional, friendly, and positive approach to customers’ expectations and requests
Ability to work well under pressure and remain positive
High level of integrity and confidentiality
Demonstrates good interpersonal skills
Demonstrates good written and verbal communication skills
Preferred: Previous experience in a call center, customer service, or administrative support role.
Ability to thrive in a fast-paced environment and respond effectively to changing priorities.
This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.