Job Information
Mister Sparky Contact Center Customer Service Representative in United States
Contact Center Customer Service Representative
Full Time • Lowell, AR
Benefits:
401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Department:Customer Care
Location:Lowell, AR (In-Office)
Schedule:Full-Time | Monday–Friday, 11:00 AM – 7:00 PM
Reports To:Contact Center Manager
About the Role
We’re looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR. This is a full-time, in-office role in a fast-paced contact center where you’ll be the first point of contact for our customers.
In this role, you’ll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. If you’re organized, detail-oriented, and thrive in a high-energy environment, this is a great opportunity to grow your career.
What You’ll Do
Answer incoming calls and assist customers with scheduling, rescheduling, and general questions
Ensure appointments are accurately scheduled and confirmed each day
Communicate effectively with technicians, dispatch, operations managers, and team members
Resolve customer concerns with professionalism and escalate when needed
Accurately enter and update customer and job information in scheduling systems
Manage multiple tasks and priorities while maintaining attention to detail
Help keep daily operations running smoothly in a fast-paced environment
What We’re Looking For (Must-Haves)
Strong verbal and written communication skills
Comfortable using computers and learning new systems (training provided)
High attention to detail and strong organizational skills
Positive, team-oriented attitude with a customer-first mindset
Reliable attendance and punctuality
Ability to stay composed and productive in a fast-paced environment
Must pass a background check and drug screening
Preferred Experience (Nice-to-Haves)
Previous experience in a call center, customer service, or dispatch role
Experience with scheduling or dispatch software (e.g., ServiceTitan or similar)
Comfortable handling a high volume of calls and multitasking throughout the day
Work Environment
In-office role with consistent phone and computer use
Fast-paced, high-volume environment—especially during peak seasons
Requires strong multitasking, organization, and adaptability
Compensation & Benefits
Hourly pay + performance-based bonuses
Health, dental, and vision insurance
Paid time off and paid holidays
401(k) or retirement plan
Opportunities for advancement and career growth
Why Join Us
Be part of a supportive, team-oriented environment
Work for a stable, growing company
Make a direct impact on customer experience and daily operations
Clear path for growth within the company
Apply Today
If you’re ready to build a career in customer service and thrive in a fast-paced environment, we’d love to hear from you.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Mister Sparky Team!
Mister Sparky, what it means to be ELITE!
At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not toMister SparkyCorporate.
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