Job Information
Thrive Communities Concierge/ Event Planner in United States
Feel Seen at Thrive!
Learn more about Jefferson Flats here: https://jeffersonflats.com/
Pay Range: $20 per hour
Schedule: Wednesday - Sunday 6 pm - 12 am
Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!
Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.
Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:
34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
Employer matched 401k retirement plan
Discretionary bonus potential
Eligible for earned Leasing & Renewal commissions
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events
Job Responsibilities:
Answer phone calls and respond to emails from residents and prospects.
Assist in managing leads in CRM.
Schedule appointments for leasing team.
Ensure tour path is prepped for the day; models open, coffee bar stocked, balloons out, music on, etc.
Assist in delivering resident notices, renewal letters, etc.
Conduct package audits and ensure package rooms are in order
Responsible for planning and coordinating monthly resident events
Assist in posting to property social media pages.
Performs all reasonable duties as outlined by supervisor.
Strives to exceed residents’ expectations for excellent customer service.
Contributes to a positive team culture and happy resident base.
Desired Qualifications:
1+ years prior customer service experience
Prior experience answering phones and speaking with customers
Prior experience in multi-family property management preferred
Experience with Yardi preferred
Desired Competencies:
Highly detail oriented with the ability to provide accurate and timely information.
Comfortable working in a fast-paced, customer service-oriented environment.
Ability to de-escalate conflict and remain calm and courteous at all times.
Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Respectful and understanding of diverse, cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Performs duties under pressure and with the ability to meet competing deadlines.
Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
Strong time management, organizational, and prioritization skills.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.
Physical Requirements:
Stand, walk or sit alternatively depending on the specific needs of the day.
Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
Ability to be physically present onsite at the property to greet guests, handle property operations, provide tours, etc.
Prolonged periods of sitting at a desk and working on a computer.
Occasional need to perform the following physical activities:
Bend/Stoop/Squat
Climb stairs
Push/Pull
Reach above shoulder
Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.
Works both indoors (majority of the time) and outdoors in all weather conditions.
Ability to effectively communicate in person, via phone, and through virtual platforms.
Equal Employment Opportunity
Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.
Background Check & Drug Screen Policy
Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.
The 4-panel drug screen tests for the following:
Amphetamines including Methamphetamine
Cocaine Metabolites
Opiates including Codeine and Morphine
Phencyclidine ("PCP")
Thrive Communities reserves the right to modify this policy at any time without notice.