Job Information
ICONMA, LLC Application Technical Specialist I in United States
Our Client, a Retail Pharmacy company, is looking for an Application Technical Specialist I for their Smithfield, RI location. Responsibilities:
This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required.
As calls are handled a tracking application will be updated and system validations will be made.
When not handling calls you will also be required to provide updates via email, Excel etc.
You will be provided all required training and a handbook for each project as well as necessary application/systems access.
They are willing to consider candidates with diverse IT hardware and technology implementation assisting experiences, but the ideal candidate has some education or work experience with IT hardware installations.
Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.
Requirements:
A minimum of 1 year’s relevant work experience is needed.
A Minimum of a High School Diploma or GED required
Must possess clear, accurate and tactful, communication both verbally and written
Possess basic troubleshooting and problem-solving skills
Working knowledge of Microsoft Outlook, Word, and Excel preferred
IT hardware installation experience preferred, but not required
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.