Job Information
Blue Acorn iCi AJO Lead Technical Consultant in United States
Position Overview
We are seeking an experienced AJO Lead Technical Consultant to lead the design, implementation, and optimization of customer journeys using Adobe Journey Optimizer.
This role sits at the intersection of marketing, data, and technology — requiring a hands-on expert who can build and activate journeys, while also guiding clients through best practices and scalable solution design.
The ideal candidate brings strong experience across Adobe Experience Cloud, with a deep understanding of real-time customer data, journey orchestration, and cross-channel personalization.
Key Responsibilities
Lead the design and implementation of customer journeys using Adobe Journey Optimizer, including event-triggered and cross-channel campaigns.
Build, configure, and activate journeys across channels such as email, push notifications, SMS, and web.
Translate business requirements into scalable, data-driven journey orchestration strategies.
Collaborate with data and engineering teams to ensure proper data flow, ingestion, and activation within Adobe Experience Platform.
Troubleshoot and resolve issues related to journey execution, audience qualification, and data pipelines.
Optimize journeys through testing, personalization strategies, and performance analysis.
Act as a client-facing lead, guiding stakeholders through best practices and solution design.
Provide technical leadership and mentorship to internal teams and/or client stakeholders.
Required Skills & Experience
Hands-on experience working with Adobe Journey Optimizer, including building and activating journeys (not just strategy or oversight).
Strong understanding of Adobe Experience Platform, including XDM schemas, data ingestion (batch and streaming), and Real-Time CDP (RTCDP).
Experience orchestrating complex, real-time, cross-channel customer journeys with personalization and decisioning logic.
Ability to troubleshoot technical issues across AJO and AEP, including data flow and segmentation challenges.
Experience working in client-facing or consulting environments, translating business needs into technical solutions.
Strong collaboration skills working with cross-functional teams (marketing, data, engineering).
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Preferred Experience
Experience with additional Adobe solutions such as Adobe Analytics, Adobe Target, or Adobe Campaign.
Background in other CDPs or marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Tealium, Segment).
Experience leading implementations or mentoring junior team members.
Experience with APIs, JSON, or working alongside engineering teams on integrations.
Experience with AJO preferred; strong AEP/RTCDP candidates with cross-channel journey orchestration experience will also be considered.
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
California applicants: Please click here for CCPA disclosures.
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