Job Information
Fortive Corporation Application Engineer in Taiwan
Job Overview
The Application Engineer operates within the Taiwan product team and is united in direction through developing a thorough understanding of Fluke T&M equipment and market areas. This knowledge is then used to assist current and future customers in the use and troubleshooting of their equipment and processes. The Application Engineer will use their product and application knowledge to assist customers both remotely and on-site (where applicable), and support with upselling/cross-selling opportunities.
Primary Responsibilities / DUTIES
Provide complete Level 2/3 technical and product support to aid end users and channel partners;
Concisely document, troubleshoot and resolve software and hardware.
Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations;
Collaborate with the regional and global support teams to provide high quality and effective customer experience;
Offer solutions and resolve product/technical issues, and transition call/enquiries to a sales opportunity, including upselling/cross selling (where applicable);
Update and work-assigned cases in a timely manner;
Supporting with building a competitive knowledge database that allow generation and maintenance of price/performance maps;
Support with interpreting market demand/sizing and competitive analysis reports;
Analyse customer profiles to support Product Management, Sales & Marketing activities to drive company strategy;
Participation in relevant industry events to drive demand generation and sales conversion.
Supporting line manager to identify opportunities for growth through daily activities;
Support with an ad hoc requests if needed;
Experience / Qualifications
Diploma or degree in Electrical, Electronic, or mechanical engineering, or equivalent experience in an Electrical technical field is essential.
Minimum of 5 years of combined hands-on experience in a technical field and customer-facing roles, preferably within the test & measurement, industrial automation, or related sectors.
Marketing knowledge and experience are highly desired with a flair for analysis, research and customer service.
Excellent communication skills (verbal and written), professionalism and a desire to close the deal on sales. Fluent verbal communication skills in both English and Mandarin are required to engage effectively with regional and global stakeholders.
Ability to multitask, with excellent time management and prioritization skills.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.