Job Information
IHG Outlet Manager - Jaras Restaurant in Thailand
Essential Duties and Responsibilities – (Key Activities of the role)
Effectively manage the restaurant by ensuring the following:
Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
Adhere to opening and closing procedures
Adhere to bill paying procedures
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
Personally meet and farewell a minimum of 80% of your customers
Encourage and motivate staff to provide optimum service during all shifts
Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
Develop and implement Promotions Calendar for F&B products in restaurant
Manage special event concepts
Anticipate market changes and review operations when necessary
Conduct competitor analysis
Create positive publicity opportunities
Up-sell property facilities
Actively pursue cost saving measures
Recycle wherever possible
Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
Manage wage and beverage cost
Forecasting
Stock control
Analyze food and beverage statistics through point of sale system
Works with Superior on manpower planning and management needs
Works with Superior in the preparation and management of the Department’s budget
Own the full Profit & Loss (P&L) responsibility for Jaras, focusing on driving revenue through exceptional guest experiences while meticulously managing costs.
Develop and manage the strategic business plan in collaboration with the Director of F&B and the Head Chef.
Curate and meticulously uphold the entire guest journey, ensuring every touchpoint—from the initial reservation communication to the dining room ambiance and the final farewell—reflects the pinnacle of fine-dining luxury.
Collaborate with the hotel's PR and Marketing teams to position Jaras in top-tier media and pursue prestigious accolades
Personally handle and resolve any guest issues with the utmost discretion and professionalism, turning challenges into opportunities to display exceptional service.
Oversee the development and management of the wine and beverage program, working closely with the Sommelier to ensure it complements the culinary offerings and drives revenue.
Recruit, train, and mentor the service team, instilling a culture of excellence, poise, deep product knowledge, and intuitive service.
Develop and lead a sophisticated, ongoing training program focused on fine-dining etiquette, advanced wine service, and the philosophy behind Jaras's cuisine.
Lead daily pre-service briefings that go beyond operations to inspire the team and communicate the story and details of the evening's service.
2. REQUIRED QUALIFICATIONS
Thai nationality
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Problem solving, reasoning, motivating, organizational and training abilities.
Good writing skills
Leadership Skills
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.