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About Mangala Estate Kuantan, Vignette Collection by IHG

Nestled within a nature-rich estate of lush greenery and palm plantations, Mangala Estate Kuantan, Vignette Collection by IHG, is an idyllic 67-villa sanctuary and the first of its kind in Malaysia. Inspired by the healing of the land and water, this eco-luxury retreat is a haven for over 100 bird species, offering guests a rare connection to the environment.

As part of IHG’s Vignette Collection, the property celebrates its unique character and authentic soul while upholding the "Means for Good" hallmark through a deep commitment to sustainability. From private pool villas and farm-to-table dining to a holistic wellness experience set against tranquil lakes, the estate is crafted for those who appreciate depth, authenticity, and a refined sense of place.

What is the job?

Direct the financial operations of the resort to ensure the security of resort assets. Report to GM’s and owners on financial state of resort and make recommendations to improve resort profitability. Serve as primary contact for all resort financial – and accounting-related issues with owners, auditors (internal and external) and regulatory agencies.

Your Day to Day

People

• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.

• Educate, train and motivate finance and accounting teams to achieve resort revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. Provide direction to resort employees on how decision-making impacts profits.

• Promote teamwork and quality service through daily communication and coordination with key department heads.

Financial

• Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximize financial return.

• Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads.

• Analyze ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved.

• Maximize cash flow performance of the resort through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances.

• Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings.

Guest Experience

• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

• Ensure accounting practices, support the guest experience through payment options (example: credit card systems, room charges), inventory controls and financial dispute resolution.

Responsible Business

• Implement and maintain acceptable accounting practices as required by company policy and procedures.

• Develop and implement financial control procedures and systems; maintain records for internal and external audits; ensure compliance with government regulations and contractual agreements.

• Participate in local recognized professional and industry organizations

• Manage resort contracts (example: vendor leases and/or service contracts).

• Perform other duties as assigned. May also serve as manager on duty.

Accountabilities

• This is the top Accounting job in a large full service, luxury, or resort . Typically supervises clerical accounting employees in a full range of functions such as Accounts Payable, Accounts Receivable, Credit/Collections, Purchasing, Audit, Payroll, and/or Accounting Operations.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Accounting, Finance

• Proven Director of Finance experience, ideally in Luxury & Lifestyle brands would be an advantage.

• Knowledge of accounting management duties such as negotiating resort space and tenant leases; processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, filing tax returns, etc. as needed or requested. Professional accounting or finance designation or certification preferred.

• Fluency in English and the local language is essential; additional languages are a distinct advantage

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® resorts.

Each IHG® resort brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.