OneMain Financial Jobs

Job description

FINANCIAL RETURNS

• Promote Holiday Inn Express brand experience and products using IHG tools, resources, and sales techniques.

• Position and articulate the hotel’s Unique Selling Points to drive competitive advantage and revenue growth.

• Align sales activities with departmental strategies to optimise both rate and volume.

• Proactively acquire new business while maintaining and growing existing corporate and leisure accounts.

• Prepare and submit proposals, tenders, and contracts in consultation with the Director of Sales.

• Support and drive IHG and property-level commercial initiatives.

• Assist in the preparation and management of the annual Sales & Marketing budget.

• Represent the hotel in sales trips and trade shows to build pipelines and market presence.

• Develop and maintain strong relationships with key business partners, including corporate accounts, travel agents, airlines, government bodies, embassies, and convention bureaus.

• Monito competitor activities and market trends, sharing actionable insights to drive overall sales strategy.

PEOPLE

• Build strong professional relationships with internal and external stakeholders.

• Collaborate with IHG colleagues and Key Account teams to maximise network opportunities and drive business growth.

• Uphold high service standards through training, coaching, and leading by example.

• Demonstrate IHG Brand Service Behaviours in all interactions.

• Communicate effectively and share critical business information with relevant teams.

GUEST EXPERIENCE

• Promote IHG products and programmes (e.g. IHG One Rewards, Business Rewards, Business Edge).

• Maintain strong knowledge of IHG hotels and offerings within the region.

• Manage and grow assigned accounts through consistent engagement and relationship management.

• Handle guest feedback and complaints within 24 hours, ensuring timely resolution in coordination with the Director of Sales.

RESPONSIBLE BUSINESS

• Adhere to all occupational health & safety (OH&S) policies and procedures.

• Maintain awareness of safety, emergency, and first aid protocols.

• Identify and report potential hazards, incidents, or risks promptly.

• Support sustainability initiatives and contribute to reducing the hotel’s environmental impact.

• Exercise accountability in managing budgets and expenses, seeking appropriate approvals.

ACCOUNTABILITY

• Complete all required IHG training and maintain proficiency in relevant systems (e.g. Concerto, HotelKey, Merlin, IWOS).

• Contribute to achieving the hotel’s corporate segment budget and departmental goals.

• Demonstrate a results-driven mindset, consistently striving to exceed sales targets.

• Submit weekly sales activity reports and forward planning updates.

• Maintain accurate and up-to-date records of accounts and business pipelines.

• Actively cross-sell all hotel revenue streams, including rooms, meetings, and F&B.

• Refer business opportunities to other IHG properties when appropriate.

• Contribute, assist content and prepare for any business meetings required by Director of Sales.

• Provide guidance and mentorship to junior team members where required.

• Contribute, assist content and prepare for any business meetings required by Director of Sales.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.