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JOB OVERVIEW

Clerical services of the Housekeeping department as well as multi-skilled in other areas of Housekeeping in a timely and thorough manner to ensure total guest satisfaction.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Reports damage or malfunction in hotel rooms to superior

PEOPLE:

• Meets with superior and takes on daily assigned tasks

• Attends meetings and training sessions as required

GUEST EXPERIENCE:

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures

• To assist with Housekeeping clerical duties

• Assist and coordinate the monthly Pest Control activity for rooms and public area

• Assist with festive decorations for the Hotel

• Assist with wedding setup in the guest rooms

• Assist in Housekeeping inventory stock take

• Assist in room setup after refurbishment

• Assist with daily cleaning of public area

• Assist and carry out planning of periodical cleaning task for rooms and corridor

• Daily cleaning of Laundromat

• To carry out tasks in linen and uniform room

• Replenishes guest supplies

• Ensures guest services specified by superiors and guests requests are promptly and courteously met

• Maintains equipment in proper state of cleanliness and repair

• Adheres to personal grooming and hygiene standards

• Creates and maintains floral arrangements

• Carry out valet services when required including delivery of linen or processing laundry orders

• Maintains a section room report

• Maintains a daily room checklist

• Report guest complaints to superior immediately

• Assist and train new hires in Housekeeping

RESPONSIBLE BUSINESS:

• Reports and submits lost and found articles to superior immediately

• Reports unusual behavior/activities on floors to supervisor

• Records room status in allocated section accurately

• Complies with hotel’s health, safety and hygiene policy

ACCOUNTABILITY

Under the general direction of the Housekeeping Manager, and within the limits of established InterContinental Hotels Group policies and procedures, responsible for attending to the control desk telephone, communication within Housekeeping and between Housekeeping and other departments, clerical services of the Housekeeping department, to multi-skilled as a Room Attendant as well as other areas of Housekeeping. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

Primary Education or equivalent. Some housekeeping experience. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.