Job Information
Cummins Inc. Power Generation Field Service Technician - Level I in Philippines
DESCRIPTION
Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
In this role, you will make an impact in the following ways:
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
RESPONSIBILITIES
In this role, you will make an impact in the following ways:
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
QUALIFICATIONS
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Technician
ReqID 2425608
Relocation Package No
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.