Job Information
IHG Guest Services Associate in Philippines
Welcoming guests as they arrive and checking them into their rooms
Answering phone calls and responding to guest inquiries
Handling guest complaints and resolving issues in a timely and professional manner
Processing payments and maintaining accurate guest records
Assisting guests with luggage and other requests
Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
Maintaining a clean and organized front desk area
Providing information about hotel amenities, local attractions, and restaurants
Upselling hotel services and amenities to guests
Ensuring guest satisfaction throughout their stay
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.