Job Information
IHG Groups Reservations Coordinator in New Zealand
Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to beautiful luxurious rooms and culinary excellence
InterContinental Wellington is looking for a Groups Reservations Coordinator to join our team
Your day to day
The Groups Reservations Coordinator is a specialized role within our reservations team, reporting directly to the Reservations Manager. You will be primarily responsible for managing group bookings and inquiries, ensuring a smooth and efficient process for all group reservations. Your role is key to supporting the hotel’s sales, marketing, and revenue goals by maintaining accurate communication of group reservation details and aligning with operational needs.
Key responsibilities include:
Managing group booking inquiries and reservations from initial contact to final confirmation, ensuring a seamless experience for organizers and attendees.
Collaborating with the revenue and sales teams to optimize group bookings and manage hotel inventory effectively.
Ensuring reservation data is accurate, up-to-date, and properly documented.
Delivering a personalized and responsive customer experience to group organizers and participants.
Actively contributing to revenue generation by promoting booking opportunities.
Building and nurturing strong relationships with group clients, ensuring their needs are met and expectations exceeded throughout the reservation process.
What we need from you
Experience in reservations or front office operations or similar
Strong administration skills
Previous experience working in a hotel environment
Experience using a property management system such as Opera
Confidence in your communication skills and the ability to interact with customers and colleagues
What we offer
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:
paid birthday leave
full training provided
50% off Food & Beverage at IHG hotels globally
daily laundered uniform
additional parental leave benefits
flexible work options
proactive health days
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.