Job Information
IHG Steward Supervisor in Malaysia
Key Responsibilities
Supervise and lead the stewarding team in daily cleaning and sanitation tasks for kitchen, back-of-house, and F&B areas.
Coordinate pre-opening activities including stewarding setup, SOP implementation, and trial operations.
Ensure proper cleaning of kitchen equipment, utensils, and cookware according to IHG standards.
Monitor chemical usage, storage, and safe handling in compliance with health and safety regulations.
Maintain cleanliness, organization, and safety in all stewarding areas.
Assist in inventory control, stock rotation, and ordering of stewarding supplies.
Train, mentor, and schedule stewarding staff, ensuring team efficiency and adherence to standards.
Report maintenance or safety issues to the Executive Chef or Stewarding Manager.
Support audits, inspections, and operational reports as required.
Qualifications
Minimum 2–3 years’ experience supervising stewarding or housekeeping operations in a hotel or F&B environment.
Pre-opening experience preferred.
Knowledge of HACCP, hygiene, and cleaning standards.
Skills & Competencies
Strong leadership and team management skills
Knowledge of cleaning procedures, chemicals, and safety standards
Organizational and time management skills
Ability to work under pressure and maintain standards
Good communication and interpersonal skills
Maintain your department's consistency through the continuous improvement of the qualityof raw and processed ingredients, as well as all relevant costs and expenses.
To collaborate directly with all support departments—Engineering, Stewarding, and Hygiene—regarding the maintenance of the hotel's Fire Life Safety Program, equipment upkeep, and Hygiene Program to meet the highest IHG standards.
Actively contribute to the IHG Hotels Food Library and hold regular masterclasses within the team to continuously enhance quality.
Daily, weekly, and monthly planning with your team while delegating skill-based tasks to the appropriate team members.
To run a cost-effective operation, maximizing product quality and profitability while upholding IHG standards and food philosophy.
Establish unique seasonal identities for the food and ensure that these offerings fulfill our IHG Guests' needs.
Ensures customer satisfaction in accordance with the InterContinental Distinction Service Behaviors, the Strategic Brand Pillars, and the relevant service standards of the IHG Brand.
He must ensure that all food offerings at the resort are the most attractive and flavorful possible so that we consistently provide the highest quality food to our guests.
I personally meet with potential event guests for menu planning and discussions. I interact with IHG guests daily in outlets and create meaningful relationships.
Personally, I monitor and follow through on VIP guests' and special dietary requirements.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.