Job Information
IHG Housekeeping Supervisor in Malaysia
JOB SUMMARY:
The Housekeeping Supervisor is responsible for overseeing and coordinating the daily operations of the housekeeping department. This includes supervising the housekeeping team, ensuring cleanliness and hygiene standards are met, managing inventory and supplies, and assisting in training and development of staff.
RESPONSIBILITIES:
Supervise and coordinate the activities of the housekeeping team to ensure efficient and effective cleaning of guest rooms, public areas, and back-of-house areas.
Monitor and maintain cleanliness, hygiene, and presentation standards according to hotel policies and brand standards.
Conduct regular inspections of guest rooms and public areas to ensure quality and compliance with standards.
Manage inventory, stock levels, and ordering of housekeeping supplies and amenities.
Train, coach, and mentor housekeeping staff to ensure high performance and guest satisfaction.
Assist in scheduling and allocating work assignments to housekeeping team members.
Handle guest requests, complaints, and feedback promptly and professionally.
Maintain a safe and healthy work environment by enforcing safety standards and procedures.
Collaborate with other departments such as front office and maintenance for seamless hotel operations.
Participate in departmental meetings, training sessions, and performance evaluations.
QUALIFICATIONS:
Proven experience in a housekeeping supervisory or similar role in the hospitality industry.
Strong knowledge of housekeeping procedures, techniques, and cleaning products.
Excellent leadership, communication, and interpersonal skills.
Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.
Attention to detail and a focus on delivering high-quality service to guests.
Familiarity with hotel management software and systems is an advantage.
Diploma or degree in hospitality management or a related field is preferred.
WORKING CONDITION:
This position may require working in shifts, including weekends and holidays.
The role involves standing, walking, and lifting heavy objects as part of the housekeeping duties.
BENEFITS:
Employee discounts on hotel services and facilities
Training and development opportunities
Health and wellness benefits
Opportunities for career advancement within the IHG group
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.