Job Information
IHG F&B Agent cum Bartender in Malaysia
As a F&B Agent cum Bartender at Hotel Indigo Kuala Lumpur on the Park, you play a crucial role in delivering exceptional dining and beverage experiences to our guests. Your responsibilities include serving guests with professionalism, creating innovative beverages, and ensuring smooth operations within the Food & Beverage department.
Responsibilities:
Food & Beverage Service
Greet guests warmly and professionally, ensuring they feel welcomed.
Take food and drink orders accurately and deliver items promptly.
Provide menu recommendations and assist guests with dietary preferences or questions.
Ensure tables are properly set, clean, and maintained throughout service.
Bartending Duties
Prepare and serve a wide range of alcoholic and non-alcoholic beverages in accordance with standard recipes.
Create signature cocktails to enhance the guest experience.
Maintain a clean, organized, and fully stocked bar area.
Ensure compliance with local alcohol regulations and hotel policies.
Operational Support
Assist in the setup and breakdown of service areas, including restaurants, bars, and banquet spaces.
Perform opening and closing duties as assigned.
Handle cash, process payments, and manage billing accurately.
Guest Experience
Address guest inquiries and resolve complaints with a positive and solution-focused attitude.
Build rapport with guests to create personalized experiences and encourage repeat visits.
Hygiene and Safety
Adhere to food safety and hygiene standards as per hotel and local health regulations.
Report any equipment malfunctions or maintenance issues promptly.
Teamwork
Collaborate with colleagues to ensure smooth operations and excellent service.
Support other team members during busy periods or special events.
Qualifications:
Education and Experience
Certificate or diploma in Hospitality, F&B Service, or a related field is an advantage.
Prior experience in F&B service and bartending is preferred.
Skills and Competencies
Strong knowledge of beverages, including cocktails, wines, and coffee preparation.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Positive attitude with a passion for delivering exceptional guest experiences.
Other Requirements
Flexibility to work shifts, including evenings, weekends, and public holidays.
Proficiency in English & Bahasa (additional languages are an advantage).
Attended Food Handler Training & Typhoid Injection valid.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.