Job Information
Verint Systems, Inc. Customer Experience (CX) Pre-Sales Consultant in Malaysia
About the Role
Are you passionate about AI, automation, and improving customer experience? We are seeking a Customer Experience (CX) Presales Consultant who is eager to explore new technologies, keep up with market trends, and assist customers in understanding how CX can address real-world business challenges.
What You’ll Do
Deliver engaging demos and proof-of-concepts that showcase CX solutions.
Translate customer challenges into solution opportunities that drive business value.
Research and share insights on AI, automation, and customer engagement trends.
Create compelling presentations, demo scripts, and solution collateral.
Collaborate with sales, product, and technical teams to align solutions with customer needs.
What We’re Looking For
At least 2+years experience in delivering CX solutions (presales capacity) platforms.
Strong understanding of technical architecture for CX solutions in tier 1 customer environments.
Strong experience in understanding of CX applications – specifically Analytics, WFM, Quality Management, OmniChannel & IVA.
Curiosity about emerging CX technologies.
Strong communication skills and the ability to simplify complex concepts.
Confidence presenting to different audiences, both technical and business.
Analytical mindset and a drive to keep learning and exploring.