Job Information
IHG Assistant Restaurant Manager (Chinese Restaurant) in Malaysia
Your Day To Day
Public
To have a close working relationship with all stakeholders, restaurant managers and guests.
Interact with outside contacts
Guests – to ensure their total satisfaction
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies
Work closely with Restaurant Manager on planning and executing restaurant promotional activities.
Wear your uniform with pride and grooming as per hotel standard.
To assist other outlet’s or department whenever requested by the HOD.
Financial
Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation.
Develop formal training plans and conduct on the job training sessions for Food & Beverage department employees.
Assist with the compilation of new menus (F&B) and ensure POS form raised with correct pricing.
Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices.
Actively provide feedback on products and what can be implemented to achieve the budget.
To manage overtime and casual labour costs effectively
Guest Experience
Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments.
Ensure guests are greeted upon arrival. Respond appropriately to guest complaints
Maintain the guest database for the hotel’s F&B special events.
Respond to all guest’s enquiries in regards to the Food and Beverage department and its operations.
Responsible Business
Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant.
Schedule employees to ensure proper shift coverage.
Attend and contribute to daily and weekly Food & Beverage departmental meetings.
Supervise day-to-day shift activities of one or more food and beverage outlet(s).
May serve as Manager on Duty. Perform other duties as assigned.
Actively check restaurant furniture’s and operating equipment’s are in order and in working condition.
Responsible to update restaurant preventive maintenance list and report to Engineering for any defects/faulty
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.