Job Information
iCIMS Senior Principal Site Reliability Engineer in Mexico
Job Overview
We are seeking an experienced Sr. Principal Engineer, Site Reliability (SRE) to drive technical excellence within our global Site Reliability Engineering organization. This role is essential to maintaining and improving the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. The successful candidate will provide hands-on technical expertise and strategic technical direction in incident response, system optimization, and reliability engineering practices across our complex technology stack. Off hours support as needed
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
Technical Leadership
Provide strategic technical direction for a team of 5+SRE engineers across one or more geographic regions (US, Ireland, or India)
Provide technical mentorship and guidance for team members
Drive technical decision-making for complex reliability and performance challenges
Conduct architecture reviews and drive system design decisions for reliability
Lead post-incident reviews and drive implementation of preventive measures
Incident Management & Response
Participate in enterprise-wide incident management, ensuring rapid prevention, detection, response, and resolution
Develop and maintain runbooks and emergency response procedures
Lead root cause analysis and ensure comprehensive documentation
Participate in 24/7 on-call rotation and escalation procedures across global teams
Interface with Engineering teams and Incident Manager during critical incident resolution
Platform Reliability & Performance
Monitor and optimize multi-cloud infrastructure (AWS primary, Azure, GCP)
Ensure reliability of core services: AWS resources, Auth0/Okta authentication, databases (SQL Server, PostgreSQL, MongoDB), and legacy Java applications
Implement and maintain SLIs, SLOs, and error budgets for assigned services
Drive capacity planning and performance optimization initiatives
Automation & Tooling
Design automation solutions to reduce manual operational overhead
Develop monitoring strategies using New Relic, Grafana, and Sumo Logic
Create infrastructure-as-code for reliable deployments
Build self-healing systems and automated remediation workflows
Qualifications
Technical Experience
8+ years in SRE, DevOps, or Infrastructure Engineering roles with 4+ years in senior positions
Deep hands-on experience with multi-cloud environments (AWS required, Azure preferred)
Strong Linux system administration and troubleshooting
Experience with containerization (Docker) and orchestration (Kubernetes, ECS)
Proficiency with monitoring tools (New Relic, Grafana, Prometheus)
Leadership & Communication
Proven track recordmentoring technical teams and driving technical direction
Experience serving as senior technical leader during critical incidents
Strong communication skills with engineering teams and stakeholders
Cross-functional collaboration in agile environments
SRE & Operations
Demonstrated success implementing SRE principles in large-scale production environments
Experience with ITIL frameworks and tools
Background in establishing and maintaining SLAs for enterprise SaaS products
Preferred
Authentication and identity management systems knowledge
Infrastructure-as-code tools (Terraform, CloudFormation)
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at careers@icims.com .
Compensation and Benefits
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits