Job Information
American Express Account Administrator in Mexico
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
You will coordinate with Corporate Card clients acting as the primary contact for Global Commercial Services (GCS). You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch American Express' commercial relationship.
Our GCS teams develop and deliver innovative, compelling and award-winning solutions that provide medium, large and global sized businesses with greater visibility and control of their spend. We’re now looking for a hardworking and driven individual to join this high profile, successful team.
The Central Onboarding Team for USA & Mexico Market is based in Mexico City and the role of Account Administrator is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships.
This role is critical to the success of the USA & Mexico Sales and Account Management Teams. You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for our clients to use and manage their card programs.
The successful candidate will be responsible for Managing lead closure and the onboarding of new clients, driving a deep and valued relationship before passing the account to the account management teams.
The role would include, but not be limited to:
The smooth setup of all aspects of the account including….
Capturing the application form over the phone with the clients key contact and ensuring that the correct documentation is requested (AML / KYC)
Processing the underwriting request, company account setup, the card member application process, @Work, Billing Support Files, payment methods and other in scope requirements.
Providing premium and dedicated customer service to our new commercial clients throughout the implementation and enrolment process.
Providing early engagement calls and e-mails to drive card activation.
Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly.
Working with the Business Development Manager to achieve a successful implementation and handover to the Account Management Team.
Minimum Qualifications
Ability to multitask, prioritize and work well under pressure
Proven track record in building and retaining relationships with internal and external customers
Excellent Telephone, verbal and written communication skills
Experience in corporate sales/AD/Client Management is a plus
Excellent time Management skills
Demonstrate self-motivation, results driven
Proactively seeks opportunities for process improvements
Strong customer focus; Being able to identify and deliver customer’s individual needs
Proven problem solving and analytical skills
Strong change management skills; able to adapt in an ever-changing environment
Accountability for timely resolutions of issues
Strong presentation, client management and communication skills.
Strong team player
Knowledge & Experience in Global Commercial Services business is an advantage
Very good English & Spanish, written and verbal is required.
Qualifications
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Operations
Primary Location: Mexico
Schedule Full-time
Req ID: 26003653