Job Information
Hologic Field Service Engineer in South Korea
Field Service Engineer
Korea, Republic of
Summary Of Duties And Responsibilities
Responsible for the installation and service of Hologic products (mammography, digital mammography, Ultrasound) which include electrical, mechanical and software components.
Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
Assist other Field Engineers as necessary.
Complete and submit all required paperwork on time and accurately
Train customers on the basic operation and use of Hologic products.
Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
Provide support at conventions, trade shows and customer trials.
Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
Manage inventory, keep accurate records, and return unused and failed parts promptly.
Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
Manage the assigned territory in an organized fashion.
Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Qualifications
Able to travel and work independently.
Must be capable of multi-tasking, setting priorities and scheduling work activities.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Willing to work flexible hours and overtime on short notice.
Giving positive impetus to the team members and the organization.
High degree of mechanical aptitude.
Excellent communication and interpersonal skills, including excellent English skills (spoken & written)
Education
- Bachelor's degree in Bio-Medical Engineering, Electronic Engineering, computer science or related technical discipline is required.
Experience
- 2-4 year experience in a field service position working with customers to resolve problems related to mammography, ultrasound or related medical equipment preferred.
Additional Details
Must be able to lift a minimum of 50 pounds.
Strong computer literacy.